Patient Pathway Assistant | Kingston and Richmond NHS Foundation Trust
| Posting date: | 04 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 pro rata pa incl. HCAS |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | Kingston, KT2 7QB |
| Company: | Kingston Hospital Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7321963/396-NN-7321963-AC-GV-Y |
Summary
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge,
ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Process and log all referrals in line with Trust Access Policy and specialty SOP.
Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
Assist in the coordination of appointments and procedures at other hospitals and organisations, where required.
Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS), including those for off site clinics.
Under supervision, complete clinic cancellation forms and process according to SOP.
Reschedule outpatient clinics as requested by line manager, in line with waiting time targets
Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP
Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team
Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
This advert closes on Wednesday 3 Sep 2025