Senior Sales Operations & Business Intelligence Manager
| Dyddiad hysbysebu: | 20 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Excellent salary, bonus & benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Medi 2025 |
| Lleoliad: | Bagshot, Surrey |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | iRhythm Technologies Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are looking for an experienced Sales Operations & Business Intelligence Manager to deliver operational excellence in the areas of communication, strategy development and execution, and business process innovation.
Responsibilities:
To develop and execute Sales Operations internal and external strategies and tactical plans that build profitability and achieve iRhythm growth targets for the International Business.
Communication: Act as lead in facilitating engagement through collaborative communication to direct sales and cross functional areas. Foster execution and performance management to key strategies through robust analytics with attention to providing custom, timely, powerful sales informatics.
Strategy Development: Partner with Sales Management and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success for the international business. This includes the identification of IT/CRM systems, processes and metrics needed to support sales and operational effectiveness.
Process innovation: Analyze business requirements, operational processes, and data relationships to improve operations. Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Sales Operations:
• Be the expert and reference for the business intelligence system. Includes the implementation and launch of the system, driving and monitoring adoption, maintenance, and updates
• Collaborate with cross-functional teams, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
• Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
• Engage business partners in Marketing, Supply Chain, Finance, and other internal functions to standardize processes and streamline field metrics.
• Facilitates country specific adaptation and implementation of key Sales Force Effectiveness (SFE) Strategy and Systems and projects. Build and maintain relationships with country and regional teams. Strong collaboration and influencing of sales teams across the country. Drives the implementation of Strategy and System initiatives for the field through the development of programs that can be used by Regional and Field management.
SFDC and CRM
• Serve as techno-functional subject matter expert (SME) for the Salesforce product suite.
• Participate and lead requirements gathering sessions with cross-functional teams to understand business processes, requirements, and key performance indicators.
• Documents business requirements and systems specifications.
• Mapping functional requirements to Salesforce.com features and functionality.
• Perform gap analysis and decompose complex business information into functional process components.
• Understand CRM requirements and Identify product requirements for future enhancements.
• Work with architects and developers to transform new requirements into Salesforce.com design and implementation.
• Participate and support stakeholders through user acceptance test planning and execution.
• Partner with Finance, Operations, and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success.
About you:
Required:
• Bachelor’s degree in Business, Statistics or Computer Science Engineering
• Extensive experience in the medical device industry or in a similar regulated business environment
• Proven track record in translating business needs into technical solutions
• Sales and/or Service Operations experience
• Must have Salesforce Sales, Marketing and Service Cloud knowledge using Lightning platform.
• Excellent business systems analysis and project management skills, with a focus on a multi-year roadmap.
• Ability to plan, manage and execute projects within budget and on schedule.
• Strong process development and documentation skills.
• Knowledge in GDPR, HIPAA, and other compliance requirements and able to operate in a highly regulated environment.
• Knowledge of relational databases (SQL) and database scripting languages such as PL/SQL.
• Good knowledge of reporting/dash boarding tool - Tableau
• Thorough understanding of integration concepts, methodologies, and technologies.
Desirable:
• Experience of implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
• Good knowledge of reporting/dash boarding tool -Business Object and or PowerBI
Responsibilities:
To develop and execute Sales Operations internal and external strategies and tactical plans that build profitability and achieve iRhythm growth targets for the International Business.
Communication: Act as lead in facilitating engagement through collaborative communication to direct sales and cross functional areas. Foster execution and performance management to key strategies through robust analytics with attention to providing custom, timely, powerful sales informatics.
Strategy Development: Partner with Sales Management and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success for the international business. This includes the identification of IT/CRM systems, processes and metrics needed to support sales and operational effectiveness.
Process innovation: Analyze business requirements, operational processes, and data relationships to improve operations. Align sales processes to drive synergies and develop solutions or tools to improve the sales process.
Sales Operations:
• Be the expert and reference for the business intelligence system. Includes the implementation and launch of the system, driving and monitoring adoption, maintenance, and updates
• Collaborate with cross-functional teams, create a process framework, and define business intelligence metrics to be monitored (reports & dashboards based on KPIs and other specific projects to enable data-driven decision-making).
• Ensure data integrity and create intuitive reports to maximize utilization of sales analytics and drive appropriate focus.
• Engage business partners in Marketing, Supply Chain, Finance, and other internal functions to standardize processes and streamline field metrics.
• Facilitates country specific adaptation and implementation of key Sales Force Effectiveness (SFE) Strategy and Systems and projects. Build and maintain relationships with country and regional teams. Strong collaboration and influencing of sales teams across the country. Drives the implementation of Strategy and System initiatives for the field through the development of programs that can be used by Regional and Field management.
SFDC and CRM
• Serve as techno-functional subject matter expert (SME) for the Salesforce product suite.
• Participate and lead requirements gathering sessions with cross-functional teams to understand business processes, requirements, and key performance indicators.
• Documents business requirements and systems specifications.
• Mapping functional requirements to Salesforce.com features and functionality.
• Perform gap analysis and decompose complex business information into functional process components.
• Understand CRM requirements and Identify product requirements for future enhancements.
• Work with architects and developers to transform new requirements into Salesforce.com design and implementation.
• Participate and support stakeholders through user acceptance test planning and execution.
• Partner with Finance, Operations, and cross functional business partners to support the development and execution of strategies that drive sales results, productivity, and success.
About you:
Required:
• Bachelor’s degree in Business, Statistics or Computer Science Engineering
• Extensive experience in the medical device industry or in a similar regulated business environment
• Proven track record in translating business needs into technical solutions
• Sales and/or Service Operations experience
• Must have Salesforce Sales, Marketing and Service Cloud knowledge using Lightning platform.
• Excellent business systems analysis and project management skills, with a focus on a multi-year roadmap.
• Ability to plan, manage and execute projects within budget and on schedule.
• Strong process development and documentation skills.
• Knowledge in GDPR, HIPAA, and other compliance requirements and able to operate in a highly regulated environment.
• Knowledge of relational databases (SQL) and database scripting languages such as PL/SQL.
• Good knowledge of reporting/dash boarding tool - Tableau
• Thorough understanding of integration concepts, methodologies, and technologies.
Desirable:
• Experience of implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.
• Good knowledge of reporting/dash boarding tool -Business Object and or PowerBI