Casual Steward Supervisor - Wembley Stadium

Posting date:	19 August 2025
Hours:	Part time
Closing date:	02 September 2025
Location:	Wembley, London, ha9 0ws
Company:	The Football Association
Job type:	Contract
Job reference:	WNSL0949_1755617805

Summary

It's everyone's stadium...

We are excited to be adding to our current Steward Supervisor pool to join the team for the 2025/26 season.

The Steward Supervisor(s) will ensure that a safe, secure and customer-friendly environment is maintained in the designated area at all times throughout Wembley Stadium events.

You will support and provide clear guidance at all times to the designated Stewarding teams regarding their role and responsibilities. Ensuring the teams have a detailed understanding of their local work environment in support of questions from members of the public.

What You'll Do?

• Attend the Quadrant Supervisors Event day briefing which will include event arrangements, security, safety procedures, and expected crowd profile.
• Undertake the stewards briefing and ensure the relevant "Tool Box" refresher sessions are undertaken and all staff have a match day briefing document and any additional reference information sheets as required by the job.
• Carry out pre - event Safety Stewards briefings, emergency procedures and company's health and safety policy. Ensure all staff are issued with briefing sheets as well as task cards for specific areas of work.
• Ensure that Stewards are met and checked and escorted to uniform areas, will be responsible for ensuring that the allocated staff are checked in against pre-identified numbers, ensure that uniform is issued quickly and smoothly, before taking up an area of work.
• Ensure compliance with ground regulations.
• Monitor crowd dynamics and crowd flows in designated areas at peak times
• Ensure compliance with radio protocol and reports of disorder, and emergencies are reported immediately.
• Monitor the performance of stewards.
• To help identify individuals and assist the response teams, if appropriate, with the ejection of individuals as per ejection policy.
• Deal with issues as identified from the risk assessment.
• Ensure the No Smoking Policy is adhered to by customers (and Staff)
• Execute additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.

What You'll Need?

Essentially for the role:

• NVQ Level 3 Spectator Safety qualified / or currently registered and in training.
• Strong conflict management skills.
• Ability to work as part of a team, and strong communication skills with wider team members and spectators.
• Ability to work calmly under pressure.

This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work.

We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. As part of this, and in line with our duty of care under health and safety legislation, including the Control of Noise at Work Regulations 2005, we want to ensure that all staff working as part of the Concert season are suitably protected.

During this season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Anybody working within the Stadium bowl, therefore, could be subject to noise levels exceeding the daily limit set at 85dB(A), and by law, this means that ear protection must be provided, and it must be worn. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas.

What's in it for you?

We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.