Service Support Assistant
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Medi 2025 |
| Lleoliad: | Leicester, LE3 8RF |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5949 |
Crynodeb
Children & Family Services
Organisation: Leicestershire County Council
Work Location: County Hall/remote working, Glenfield, Leicestershire, LE3 8RF
Worker Category: Hybrid Worker
Salary: £25,995 - £26,409 per annum (Pro rata for part time)
Working Hours: 37 Hours Mon - Fri
Contract Type: Permanent
Closing Date: 2nd September 2025
Interview Date(s): TBC
About the Role
The Service Support Assistant role is part of the wider Business Support Service, and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures.
Included in this role is the expectation to receive visitors and respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care.
The successful applicant will also produce letters, reports, emails, minutes, spreadsheets and presentations etc. using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required. Also to manage and co-ordinate a busy incoming and outgoing workload, taking appropriate action to record, track, progress and prioritise work, using their own initiative as required to resolve non-complex queries and problems.
As part of the wider team, an important part of all roles within the service is to provide back up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.
We offer the following to all our employees:
• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling services.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• The opportunity to work for an organisation which 95% of our staff say is a good employer.
About You
Please refer to the below points when making your application, giving examples as evidence of how you meet them.
To apply for this post, you must have:
- A recognised academic qualifications e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
- Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis. You can provide evidence of establishing and maintaining manual and electronic admin systems.
- Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
- Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
- Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
- Have demonstrate full understanding of the need to maintain confidentiality and have experience working with sensitive information.
- Able to give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Antione Willie - Business Manager - Operations
Telephone: 01163051158
Email: Antoine.Willie@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
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