Helpdesk Manager
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Cyflog: | £40,000.00 i £50,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £50,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Medi 2025 |
| Lleoliad: | Cheshire, CH1 3BQ |
| Cwmni: | FORGE HOLIDAY GROUP LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG5811-AM1378111CheHM |
Crynodeb
Lead IT Support Excellence as Our Helpdesk Manager! ️
Why You’ll Like It Here:
At Forge Holiday Group, we don’t just run holidays, we run the systems that keep the business moving. With multiple UK and New Zealand brands and over 1,500 users relying on us every day, our Technology Team keeps everything connected, secure, and working.
We’re looking for a Helpdesk Manager who can keep things disciplined and organised. This isn’t a role where you sit back, you’ll be on the desk when needed, keeping processes tight, dealing with escalations, and making sure the Helpdesk runs smoothly.
Role Snapshot:
Salary: Up to £50,000 per annum
️ Tech Focus: Microsoft 365, Azure AD, Intune, Windows Server, AWS, VMWare/Hyper-V, endpoints, and cloud tools
Scope: Lead Helpdesk operations, SLAs, reporting, and user satisfaction across all sites
Responsible For: Lead Systems Administrators and Junior Admins
Reports To: Head of IT Operations
Collaboration: Work closely with IT Operations, infrastructure, and cross-functional teams
Location: Chester HQ - Hybrid working
What You’ll Do:
Manage the Helpdesk team - set standards, maintain discipline, and keep delivery consistent
Oversee ticket queues, SLAs, and performance metrics – ensuring nothing slips
Take ownership of escalated technical issues across cloud, virtualisation, endpoints, networking, and on-site systems
Champion and organise self-service, with AI as your “superpower” – implement tools and processes to reduce repeat issues and speed up support
Manage hardware lifecycle, office setups, and IT onboarding
Work closely with Infrastructure and IT Ops teams on projects and wider business initiatives
Travel to company locations (around 10–20% of the time) to ensure on-site systems and support are working effectively
What We’re Looking For:
Experience managing IT support across multiple sites
Strong at organising people and keeping teams focused
Hands-on technical knowledge across cloud, virtualisation, networking, and endpoints
Calm under pressure, resourceful, and process-driven
Clear communicator with both technical and non-technical staff
Useful Extras: experience with remote or international support, hospitality/travel sector, or IT procurement
Forge Holiday Group Benefits:
Annual STIP Company-wide Bonus Scheme offering up to an additional 20% of your salary through our performance-based bonus program
33 days holiday (incl. bank hols) + extra days for long service
Your birthday off
2 paid volunteering days
Enhanced Maternity and Paternity Leave - (24 weeks maternity, 3 weeks paternity at 100% pay)
B Corp certified – we care about people & planet
Exclusive holiday discounts for you, friends, and family
Wellbeing perks, gym access at HQ, health cash plan
Hybrid working & on-site parking
We’re committed to diversity and inclusion and encourage you to bring your authentic self. Need adjustments for recruitment? Just ask.
If you’re ready to solve complex challenges, and make IT support a strategic advantage, we want to hear from you!
Why You’ll Like It Here:
At Forge Holiday Group, we don’t just run holidays, we run the systems that keep the business moving. With multiple UK and New Zealand brands and over 1,500 users relying on us every day, our Technology Team keeps everything connected, secure, and working.
We’re looking for a Helpdesk Manager who can keep things disciplined and organised. This isn’t a role where you sit back, you’ll be on the desk when needed, keeping processes tight, dealing with escalations, and making sure the Helpdesk runs smoothly.
Role Snapshot:
Salary: Up to £50,000 per annum
️ Tech Focus: Microsoft 365, Azure AD, Intune, Windows Server, AWS, VMWare/Hyper-V, endpoints, and cloud tools
Scope: Lead Helpdesk operations, SLAs, reporting, and user satisfaction across all sites
Responsible For: Lead Systems Administrators and Junior Admins
Reports To: Head of IT Operations
Collaboration: Work closely with IT Operations, infrastructure, and cross-functional teams
Location: Chester HQ - Hybrid working
What You’ll Do:
Manage the Helpdesk team - set standards, maintain discipline, and keep delivery consistent
Oversee ticket queues, SLAs, and performance metrics – ensuring nothing slips
Take ownership of escalated technical issues across cloud, virtualisation, endpoints, networking, and on-site systems
Champion and organise self-service, with AI as your “superpower” – implement tools and processes to reduce repeat issues and speed up support
Manage hardware lifecycle, office setups, and IT onboarding
Work closely with Infrastructure and IT Ops teams on projects and wider business initiatives
Travel to company locations (around 10–20% of the time) to ensure on-site systems and support are working effectively
What We’re Looking For:
Experience managing IT support across multiple sites
Strong at organising people and keeping teams focused
Hands-on technical knowledge across cloud, virtualisation, networking, and endpoints
Calm under pressure, resourceful, and process-driven
Clear communicator with both technical and non-technical staff
Useful Extras: experience with remote or international support, hospitality/travel sector, or IT procurement
Forge Holiday Group Benefits:
Annual STIP Company-wide Bonus Scheme offering up to an additional 20% of your salary through our performance-based bonus program
33 days holiday (incl. bank hols) + extra days for long service
Your birthday off
2 paid volunteering days
Enhanced Maternity and Paternity Leave - (24 weeks maternity, 3 weeks paternity at 100% pay)
B Corp certified – we care about people & planet
Exclusive holiday discounts for you, friends, and family
Wellbeing perks, gym access at HQ, health cash plan
Hybrid working & on-site parking
We’re committed to diversity and inclusion and encourage you to bring your authentic self. Need adjustments for recruitment? Just ask.
If you’re ready to solve complex challenges, and make IT support a strategic advantage, we want to hear from you!