9116 - Senior Operations Manager
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Cyflog: | £58,511 i £70,725 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary is £58,511 - £65,329, London salary is £63,343 - £70,725. Your salary will be dependent on your base location |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Medi 2025 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 9116 |
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The Role
We’re recruiting for a Senior Operations Manager here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) Team.
The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.
MOJ Justice Digital was set up to change the way that people access and use justice services. Our goal is to make the justice system simpler and quicker while saving public money.
This role will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments across the Ministry of Justice.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
The DISO service areas you would be responsible for are:
• Voice – ownership of our digital, analogue and IPT Voice & Unified Comms services.
• Video – ownership of our Video conferencing services, procedural video services including pre-recorded evidence.
We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across the MOJ and across the wider Government, as required.
• Manage the identification and delivery of the product strategy and roadmap for the relevant Voice and Video Service pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
• Identify user requirements through user experience to inform features and products and procurement activity.
• Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.
• Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
• Manage procurement activity alongside Commercial colleagues.
• Develop metrics and produce reports on performance and assets specific to Networks, Voice and Video.
• Managing and reporting on multiple supplier delivery and performance against contractual requirements.
• Monitor performance of the relevant service line working with architects and engineers to identify continuous service improvements.
• Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Managing and reporting on budgets and expenditure.
• Develop strong relationships with a range of stakeholders.
• Ensure operational objectives and quality standards are met & maintained.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
We’re recruiting for a Senior Operations Manager here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) Team.
The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.
MOJ Justice Digital was set up to change the way that people access and use justice services. Our goal is to make the justice system simpler and quicker while saving public money.
This role will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments across the Ministry of Justice.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
The DISO service areas you would be responsible for are:
• Voice – ownership of our digital, analogue and IPT Voice & Unified Comms services.
• Video – ownership of our Video conferencing services, procedural video services including pre-recorded evidence.
We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across the MOJ and across the wider Government, as required.
• Manage the identification and delivery of the product strategy and roadmap for the relevant Voice and Video Service pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
• Identify user requirements through user experience to inform features and products and procurement activity.
• Form part of a cross-functional team from a product's conception all the way through to its launch and ongoing support.
• Identify requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
• Manage procurement activity alongside Commercial colleagues.
• Develop metrics and produce reports on performance and assets specific to Networks, Voice and Video.
• Managing and reporting on multiple supplier delivery and performance against contractual requirements.
• Monitor performance of the relevant service line working with architects and engineers to identify continuous service improvements.
• Work with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Managing and reporting on budgets and expenditure.
• Develop strong relationships with a range of stakeholders.
• Ensure operational objectives and quality standards are met & maintained.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!