Service Excellence - Child Maintenance Group - Caseworker - Administrative Officer
| Dyddiad hysbysebu: | 19 Awst 2025 |
|---|---|
| Cyflog: | £26,770 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Medi 2025 |
| Lleoliad: | Falkirk, Falkirk County |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 422847 |
Crynodeb
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment.
As part of your daily responsibilities, you will:
Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
Support our online customers using email and webchat (our digital assistance channel)
Manage your own caseload of work, managing multiple responsibilities simultaneously
Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
Secure payments and clearly advise the consequences of non-payment
Take payment enforcement actions where appropriate
As part of your daily responsibilities, you will:
Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
Support our online customers using email and webchat (our digital assistance channel)
Manage your own caseload of work, managing multiple responsibilities simultaneously
Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
Secure payments and clearly advise the consequences of non-payment
Take payment enforcement actions where appropriate
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.