Dewislen

PT - Customer Service Advisors

Manylion swydd
Dyddiad hysbysebu: 19 Awst 2025
Cyflog: £13,286.00 bob blwyddyn
Oriau: Rhan Amser
Dyddiad cau: 17 Medi 2025
Lleoliad: Belper, Derbyshire, DE56 1JT
Cwmni: Brook Street
Math o swydd: Parhaol
Cyfeirnod swydd: BBBH420747_1755523798

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Crynodeb

Job Title: Part-Time Customer Service Advisor


Location: Belper, Derbyshire
Start Date: 6th October

Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.

Key Responsibilities:

  • Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.

  • Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.

  • Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.

Work Schedule:

  • 20 hours per week

  • 10am - 2pm shift, 5 days out of 7.

  • In every 6 week rotation you would be required to work 2 Saturdays and 1 Sunday
Minimum Requirements:

  • Proven customer service experience

  • GCSE Grade 4 (C) or equivalent in English

  • Good knowledge of Microsoft applications and web-based platforms

  • Previous contact centre experience is preferred, but not essential

Rewards and Benefits:

  • Comprehensive Training: 4-week training program to ensure you're fully prepared for the role

  • Annual Bonus: Performance-based bonus scheme

  • Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)

  • Pension Scheme: Company contributes 7%, employees contribute 1%

  • Employee Assistance Programme: Support for both personal and professional matters

  • Health Benefits: Free flu jabs and eye tests

  • On-Site Amenities: Subsidised bistro and coffee shop

  • Employee Benefits Hub: Access to discounts and offers

This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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