Receptionist/Ticketing Crew
| Dyddiad hysbysebu: | 18 Awst 2025 |
|---|---|
| Cyflog: | £12.48 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 26 Awst 2025 |
| Lleoliad: | Hull, East Riding Of Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Deep |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Deep requires Receptionists to sell tickets and merchandise to visitors of the attraction efficiently, with exceptionally high levels of customer service, whilst maximising the take up of the Annual Pass scheme.
REPORTS TO: Reception Manager
RATE OF PAY: £12.48/hr
CONTRACTS: Please note, these are permanent contracts. Please let us know on the first question of your application form which contracted position you are applying for. If you are available for multiple, please select the contracts you are available to work from the drop down list.
Contract One: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Monday and Tuesday.
Contract Two: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Wednesday and Thursday.
Contract Three: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Friday and Saturday.
Contract Four: 6.75 hours per week, normally being 1 x 6.75 hour shift between 10am and 5pm every Saturday.
Contract Five: 6.75 hours per week, normally being 1 x 6.75 hour shift between 10am and 5pm every Sunday.
For all contracts, occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, weekend and bank holiday periods including the Christmas and New Year period).
HOLIDAYS: 5 weeks, plus bank holidays and Christmas Eve (pro-rata allowance).
PENSION: The Deep is an admitted body of the East Riding Pension Fund which administers the Local Government Pension Scheme in our region. This is a ‘defined benefits’ scheme.
PLUS: Deep Crew enjoy an annual allocation of complimentary tickets, discounts in the DeepArtment Store and The Plaice Café, free parking, an Employee Assistance Programme and access to an annual bonus scheme.
JOB DESCRIPTION:
Greet all visitors to The Deep and help them with great customer service.
Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
Process customer payments in all relevant forms (e.g. credit/debit cards, vouchers, cash).
Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
Carry out related administration of the Annual Pass scheme, including typing customer details accurately and quickly into ticketing system.
Maximise additional sales or event promotion.
Carry out cashing-up and produce end-of-day reports.
Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
Operate internal communications systems within The Deep to relay information to colleagues. This may include 2-way radios, tannoy system, internal telephones and mobile phones.
Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
Ensure a clean, tidy and efficient reception, foyer and car park area.
Attend to lost property and left luggage.
Display stock in shop, as directed, and operate retail tills, providing cover and assistance to the retail area.
PERSON SPECIFICATION- ESSENTIAL:
Excellent interpersonal and verbal communication skills, able to deliver complex information quickly and efficiently whilst maintaining first class service.
Proven ability to work effectively in a busy and challenging customer-facing environment, with a high awareness of the need for excellent customer service.
Previous experience of dealing face to face with a wide range of customers and meeting their individual needs.
Accurate, efficient keyboard skills.
Ability to work calmly and efficiently under pressure.
Experience in over-the-counter sales, cash-handling, and sales processing.
Excellent level of numeracy.
Good administrative skills and attention to detail.
Confidence, assertiveness and self-motivation.
Flexibility with regard to hours of work in response to customer demand.
Confidence in working within a high-tech environment.
Enthusiasm for The Deep as a major visitor attraction.
PERSON SPECIFICATION- DESIRABLE:
Reception/customer service desk experience.
One-to-one sales experience.
Appreciation of the tourism industry, especially in the City of Hull, and the needs of visitors/tourists.
TO APPLY:
Please complete our online Receptionist Application Form and our Equality & Diversity Form to apply.
Applications must be received by 9am on Wednesday 27th August 2025.
Interviews are likely to be held shortly thereafter.
Please note which email address you have stated on your application and check this email regularly for news of your application's progress.
If you would like to discuss alternative methods of application due to access needs, please email info@thedeep.co.uk.
REPORTS TO: Reception Manager
RATE OF PAY: £12.48/hr
CONTRACTS: Please note, these are permanent contracts. Please let us know on the first question of your application form which contracted position you are applying for. If you are available for multiple, please select the contracts you are available to work from the drop down list.
Contract One: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Monday and Tuesday.
Contract Two: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Wednesday and Thursday.
Contract Three: 11.5 hours per week, normally being 2 x 5.75 hour shifts between 10am and 5pm every Friday and Saturday.
Contract Four: 6.75 hours per week, normally being 1 x 6.75 hour shift between 10am and 5pm every Saturday.
Contract Five: 6.75 hours per week, normally being 1 x 6.75 hour shift between 10am and 5pm every Sunday.
For all contracts, occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, weekend and bank holiday periods including the Christmas and New Year period).
HOLIDAYS: 5 weeks, plus bank holidays and Christmas Eve (pro-rata allowance).
PENSION: The Deep is an admitted body of the East Riding Pension Fund which administers the Local Government Pension Scheme in our region. This is a ‘defined benefits’ scheme.
PLUS: Deep Crew enjoy an annual allocation of complimentary tickets, discounts in the DeepArtment Store and The Plaice Café, free parking, an Employee Assistance Programme and access to an annual bonus scheme.
JOB DESCRIPTION:
Greet all visitors to The Deep and help them with great customer service.
Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
Process customer payments in all relevant forms (e.g. credit/debit cards, vouchers, cash).
Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
Carry out related administration of the Annual Pass scheme, including typing customer details accurately and quickly into ticketing system.
Maximise additional sales or event promotion.
Carry out cashing-up and produce end-of-day reports.
Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
Operate internal communications systems within The Deep to relay information to colleagues. This may include 2-way radios, tannoy system, internal telephones and mobile phones.
Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
Ensure a clean, tidy and efficient reception, foyer and car park area.
Attend to lost property and left luggage.
Display stock in shop, as directed, and operate retail tills, providing cover and assistance to the retail area.
PERSON SPECIFICATION- ESSENTIAL:
Excellent interpersonal and verbal communication skills, able to deliver complex information quickly and efficiently whilst maintaining first class service.
Proven ability to work effectively in a busy and challenging customer-facing environment, with a high awareness of the need for excellent customer service.
Previous experience of dealing face to face with a wide range of customers and meeting their individual needs.
Accurate, efficient keyboard skills.
Ability to work calmly and efficiently under pressure.
Experience in over-the-counter sales, cash-handling, and sales processing.
Excellent level of numeracy.
Good administrative skills and attention to detail.
Confidence, assertiveness and self-motivation.
Flexibility with regard to hours of work in response to customer demand.
Confidence in working within a high-tech environment.
Enthusiasm for The Deep as a major visitor attraction.
PERSON SPECIFICATION- DESIRABLE:
Reception/customer service desk experience.
One-to-one sales experience.
Appreciation of the tourism industry, especially in the City of Hull, and the needs of visitors/tourists.
TO APPLY:
Please complete our online Receptionist Application Form and our Equality & Diversity Form to apply.
Applications must be received by 9am on Wednesday 27th August 2025.
Interviews are likely to be held shortly thereafter.
Please note which email address you have stated on your application and check this email regularly for news of your application's progress.
If you would like to discuss alternative methods of application due to access needs, please email info@thedeep.co.uk.
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Gwybodaeth am Hyderus o ran Anabledd
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