Vehicle Hire assistant
| Posting date: | 17 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 September 2025 |
| Location: | LL572RZ |
| Remote working: | On-site only |
| Company: | Stermat Hardware |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking a reliable, customer-focused Vehicle Hire Office Assistant to join our team. In this role, you will be the first point of contact for customers—handling enquiries, bookings, and providing expert advice on vehicle options and driving licence requirements. You will also be responsible for completing necessary documentation, including insurance forms and vehicle check sheets, and ensuring a smooth and professional customer experience throughout the hire process.
Key Responsibilities:
Answer incoming telephone calls and respond to customer queries in a professional manner
Process vehicle hire bookings accurately via phone, email, or in person
Advise customers on suitable vehicles for their needs, including understanding and explaining driving licence requirements
Complete insurance forms and ensure all required documentation is gathered and verified
Respond to customer emails promptly and with excellent attention to detail
Conduct pre- and post-hire vehicle checks with customers using check sheets, noting any damage or concerns
Maintain accurate records and filing of hire agreements, insurance, and checklists
Support other office tasks and assist colleagues as needed to ensure smooth daily operations
Help maintain a clean and professional office and forecourt environment
Provide outstanding customer service at every step of the hire process
Key Responsibilities:
Answer incoming telephone calls and respond to customer queries in a professional manner
Process vehicle hire bookings accurately via phone, email, or in person
Advise customers on suitable vehicles for their needs, including understanding and explaining driving licence requirements
Complete insurance forms and ensure all required documentation is gathered and verified
Respond to customer emails promptly and with excellent attention to detail
Conduct pre- and post-hire vehicle checks with customers using check sheets, noting any damage or concerns
Maintain accurate records and filing of hire agreements, insurance, and checklists
Support other office tasks and assist colleagues as needed to ensure smooth daily operations
Help maintain a clean and professional office and forecourt environment
Provide outstanding customer service at every step of the hire process