Homelessness & Housing Solutions Advisor
| Dyddiad hysbysebu: | 16 Awst 2025 |
|---|---|
| Cyflog: | £17.00 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | Redditch, Worcestershire, B98 8AH |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Bromsgrove RQ1586244 |
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What's involved with this role:
Job Title: Homelessness & Housing Solutions Advisor
Ref: Bromsgrove RQ1586244
Pay rate: £17.00 per hour PAYE
Role length: Anticipated 3 months
Working Arrangement: Hybrid working - 2 days per week in the office
DBS requirement: A Basic DBS is required for this role
The role:
We are seeking a Homelessness & Housing Solutions Advisor to deliver a professional, customer-focused Homelessness & Housing Solutions Advice Service, with a strong emphasis on prevention and relief of homelessness and to ensure compliance with housing legislation, including the Housing Acts (Part VI & VII), the Homelessness Reduction Act 2017, and related safeguarding and welfare responsibilities.
Key Responsibilities:
Provide inclusive and high-quality advice services to prevent and relieve homelessness
Act as first point of contact for housing-related enquiries, ensuring efficient resolution or referral
Operate telephone and face-to-face triage services, offering tailored advice under current legislation and guidance
Secure temporary accommodation in emergencies on behalf of case officers
Promote and assist with digital self-service platforms, including the Redditch Home Choice system
Guide applicants through housing register processes in line with the Allocations Policy
Maintain accurate records, handle correspondence, and support performance reporting
Monitor and manage service expenditure responsibly, particularly temporary accommodation costs
Build and maintain relationships with private sector landlords to expand housing options
Support service improvement initiatives and contribute to policy development
Maintain up-to-date knowledge of housing legislation and best practice
Ensure safe working practices and compliance with all Council policies and procedures
Collaborate effectively with internal teams and external partners to deliver services
What the client is looking for:
GCSEs or equivalent including English, Maths and or a second language at Grade A-C
At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service
Knowledge of legislation, regulation, and policy in relation to the provision of the service
Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations
Experience of assessing and meeting people’s needs and requirements and managing expectations
Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes
Experience of call handling and operating specialist IT systems
Administrative and assistive experience
Ability to put internal and external customers at the centre of your work through prompt, personal, and open communication
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Bromsgrove RQ1586244
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.