Operations Manager-Mid Suffolk & Babergh

Dyddiad hysbysebu:	15 Awst 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£41000-41000 per annum
Oriau:	Llawn Amser
Dyddiad cau:	01 Medi 2025
Lleoliad:	Suffolk, IP14 5AT
Cwmni:	Serco Limited
Math o swydd:	Parhaol
Cyfeirnod swydd:	304121-43591493

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Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s live
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
 




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Job Title: Operations Manager-Mid Suffolk & Babergh


Working Hours: Shift Patterns of 06:30 – 15:00 / 09:00 -17:30 with a requirement to work every Saturday following an UK Bank Holiday.
Location: Split between two council depots based at IP14 5AT and CO10 2XWSalary - Circa £41,000 PA + Company Benefits

Here at Serco, we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for an Operations Manager for our Mid-Suffolk & Babergh contracts. We provide a complete Waste & Recycling service to ensure our community and client.
As the Operations Manager you will lead, manage and be responsible for the performance of Refuse & Recycling Department in Mid Suffolk/Babergh Environmental Services within a demanding commercial environment and a portfolio of 100 (approx.) employees.
Reporting to the Contract Manager, you will be lead on operational activity in managing the Refuse & Recycling department and be the direct line manager to the Supervisors.

Your main responsibilities

- To implement and manage a robust health & safety (people, vehicles, operations & environment) culture in full compliance with corporate governance policies, procedures and systems and all relevant legislation ensuring compilation of data and commitment to improving the safety and welfare of our people and environment within which we work.
- To implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPI’s and using the data to drive decision making and operational improvements.
- To conduct regular team and departmental meetings, monitoring and taking action to ensure business targets and objectives are met, including submitting accurate and timely reports to the appropriate line management.
- To develop and maintain a network of relationships with the customer, potential customers, partners and stakeholders (to include employees, trade union representatives and any other relevant bodies) in order to anticipate and meet customers and stakeholders existing and future needs. Regularly lead in client meetings, delivering presentations and analytics inclusive of the assessment in client invoicing.


- To develop, implement and manage a robust strategy and annual plan for the business areas that you are responsible for, in order to meet the contractual requirements and business targets, including growth on commercial waste and be accountable for its delivery.


- To ensure that the areas of the business that you are responsible for are optimally structured, reviewed, managed, and operated accordingly (people, vehicles, and operations).



What you’ll need to do the role 

- Ideally you will be working as an Operations Manager or similar within the waste sector or will have vast experience in managing multiple departments with-in blue collar staff in a multi-disciplined contract environment.


- Driving License is essential as you would have a company van. Having an HGV license is desirable.
- CPC Licence holder is desirable, but essential to obtain within first 18months if successful.
- COTC qualification is desirable, but essential to obtain within first 18months if successful.


- Financial knowledge to confidently manage a budget, forecasting and profit and loss accounting in collaboration with the Senior Contract Manager.


- Experienced with managing direct and indirect reporting lines.


What we offer

- 24 days annual leave + bank holidays
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

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