Housing Options Officer - Social Care Non-Qualified
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | £14.44 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Medi 2025 |
| Lleoliad: | Oakham, Rutland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category: Social Care Non-Qualified
Job location: Catmose, Oakham, Rutland, LE15 6HP, Rutland County Council
Hours per week: 37
Start date: Immediate start
Salary: £14.44 per hour
Purpose of the Job:
To support in delivering an efficient and effective Housing Options, Homelessness and
Prevention service in line with the Council’s statutory duty.
The post holder will work alongside colleagues within the Housing Options and Homes
for Ukraine Team and the wider Council Directorates to ensure the successful delivery
of all relevant Strategies in particular the early Intervention, prevention and
safeguarding teams across Adult and Children’s Social Care.
Main Responsibilities:
1. Ensure a high quality housing options and advice service is given to Customers by
responding effectively and efficiently to all enquiries. All workers will provide a triaging
service for enquiries dealing with families and children and vulnerable adults at risk of
being homeless.
2. Maintain ongoing knowledge and understanding of relevant housing legislation and
the Councils statutory duties and commitments in providing housing services to those
who are, have been or are likely to become homeless. This will ensure accurate and
up to date information and advice is given to customers.
3. To investigate cases where there is a threat of homelessness in accordance with
statutory obligations and assess applicant’s cases for housing when all other housing
options or solutions are exhausted, ensuring that deadlines set by legislation, or
targeted by the local authority are met. This is in line with current legislative framework.
4. Create and maintain accurate and up to date records of client’s details through both
manual and IT recording systems in order to produce accurate statistical reports and
returns. Monitor own performance targets and evidence thorough casework.
5. Regularly liaise with all Register Providers, private landlords and other agencies
and develop links to support the housing options service. Attend appropriate
professional meetings, including team meetings where relevant.
6. Arrange and support systems to provide home visits, appointments and duty based
contact to people in need of advice in respect of homelessness and applications for
housing. Ensure that customers are supported to complete appropriate housing
applications and any other relevant paperwork to support their needs.
7. Support and ensure the effective management of the housing register, assist in
allocating vacancies in accordance with the Allocations Policy to relevant RP’s
(Registered Providers) ensuring the Council’s nomination agreements are maintained.
8. Assist and support customers to retain their existing accommodation, ensure
appropriate signposting to partner agencies and be mindful of the Council’s
Safeguarding policies and practices. The work also includes supporting the Homes for
Ukraine Scheme for Guests to secure more permanent housing should they wish to
remain living in the County.
9. Support the arrangements the Council has in place for the use of temporary
accommodation, including the use of Bed and Breakfast.
10. Notify and keep the Senior Housing Options Officer and Team Manager aware of
any budget spend in relation to temporary accommodation and seek approval for the
use of any prevention fund monies that could assist a customers in maintaining their
accommodation.
11. Attend any Court hearing on any appropriate homelessness matters when required
and work in collaboration with Citizens Advice Rutland to ensure the customer is
always supported. To signpost where appropriate to relevant support agencies
including contracted services by RCC.
12. Provide performance information and collate statistical data as required. Report
any concerns to the Senior Housing Options Officer in relation to trends that are
appearing.
13. To act in accordance with the principles set out in the Employee Code of Conduct
and the Council’s Values, recognising the duty of all public sector employees to
discharge public functions reasonably and according to the law.
14. Take reasonable care for your health and safety and that of other persons who
may be affected by the performance of your duties. Where appropriate you will
safeguard the health and safety of all persons and premises under your control and
guidance in accordance with the provisions of Health and Safety legislation and
Rutland County Council’s and Directorate codes of practice and procedures. You will
exercise proper care in handling, operating and safeguarding any equipment, vehicle
or appliance provided, used or issued by the Council or provided or issued by a third
party for individual or collective use in the performance of your duties.
Behaviours and outcomes:
To be a role model for the One Council ethos and values.
Respond to pressure and change – flexible and adaptable to sustain performance.
Build and manage relationships, share knowledge and skills to deliver shared goals.
Actively support new initiatives and try different ways of doing things.
Dimensions:
No line management or budget management
Job location: Catmose, Oakham, Rutland, LE15 6HP, Rutland County Council
Hours per week: 37
Start date: Immediate start
Salary: £14.44 per hour
Purpose of the Job:
To support in delivering an efficient and effective Housing Options, Homelessness and
Prevention service in line with the Council’s statutory duty.
The post holder will work alongside colleagues within the Housing Options and Homes
for Ukraine Team and the wider Council Directorates to ensure the successful delivery
of all relevant Strategies in particular the early Intervention, prevention and
safeguarding teams across Adult and Children’s Social Care.
Main Responsibilities:
1. Ensure a high quality housing options and advice service is given to Customers by
responding effectively and efficiently to all enquiries. All workers will provide a triaging
service for enquiries dealing with families and children and vulnerable adults at risk of
being homeless.
2. Maintain ongoing knowledge and understanding of relevant housing legislation and
the Councils statutory duties and commitments in providing housing services to those
who are, have been or are likely to become homeless. This will ensure accurate and
up to date information and advice is given to customers.
3. To investigate cases where there is a threat of homelessness in accordance with
statutory obligations and assess applicant’s cases for housing when all other housing
options or solutions are exhausted, ensuring that deadlines set by legislation, or
targeted by the local authority are met. This is in line with current legislative framework.
4. Create and maintain accurate and up to date records of client’s details through both
manual and IT recording systems in order to produce accurate statistical reports and
returns. Monitor own performance targets and evidence thorough casework.
5. Regularly liaise with all Register Providers, private landlords and other agencies
and develop links to support the housing options service. Attend appropriate
professional meetings, including team meetings where relevant.
6. Arrange and support systems to provide home visits, appointments and duty based
contact to people in need of advice in respect of homelessness and applications for
housing. Ensure that customers are supported to complete appropriate housing
applications and any other relevant paperwork to support their needs.
7. Support and ensure the effective management of the housing register, assist in
allocating vacancies in accordance with the Allocations Policy to relevant RP’s
(Registered Providers) ensuring the Council’s nomination agreements are maintained.
8. Assist and support customers to retain their existing accommodation, ensure
appropriate signposting to partner agencies and be mindful of the Council’s
Safeguarding policies and practices. The work also includes supporting the Homes for
Ukraine Scheme for Guests to secure more permanent housing should they wish to
remain living in the County.
9. Support the arrangements the Council has in place for the use of temporary
accommodation, including the use of Bed and Breakfast.
10. Notify and keep the Senior Housing Options Officer and Team Manager aware of
any budget spend in relation to temporary accommodation and seek approval for the
use of any prevention fund monies that could assist a customers in maintaining their
accommodation.
11. Attend any Court hearing on any appropriate homelessness matters when required
and work in collaboration with Citizens Advice Rutland to ensure the customer is
always supported. To signpost where appropriate to relevant support agencies
including contracted services by RCC.
12. Provide performance information and collate statistical data as required. Report
any concerns to the Senior Housing Options Officer in relation to trends that are
appearing.
13. To act in accordance with the principles set out in the Employee Code of Conduct
and the Council’s Values, recognising the duty of all public sector employees to
discharge public functions reasonably and according to the law.
14. Take reasonable care for your health and safety and that of other persons who
may be affected by the performance of your duties. Where appropriate you will
safeguard the health and safety of all persons and premises under your control and
guidance in accordance with the provisions of Health and Safety legislation and
Rutland County Council’s and Directorate codes of practice and procedures. You will
exercise proper care in handling, operating and safeguarding any equipment, vehicle
or appliance provided, used or issued by the Council or provided or issued by a third
party for individual or collective use in the performance of your duties.
Behaviours and outcomes:
To be a role model for the One Council ethos and values.
Respond to pressure and change – flexible and adaptable to sustain performance.
Build and manage relationships, share knowledge and skills to deliver shared goals.
Actively support new initiatives and try different ways of doing things.
Dimensions:
No line management or budget management