Account Manager (BW774)
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | £40,000 i £45,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Awst 2025 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Brent Works |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BW774 |
Crynodeb
Description
Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.
The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.
The Account Manager will work within Customer Experience Team, managing our business customers both pre and post sales, to ensure high customer satisfaction and ensure all contractual elements and on-going queries are well documented and effectively managed. The Account Manager will have overall responsibility for end-to-end Account Management, developing trusted relationships, and proactively managing their workload.
In conjunction with the Project Manager, Operations and Business Development teams, they will provide a seamless transition into BAU and ensure Continuous Improvement throughout the contract cycle. You will play a vital role in maintaining client satisfaction, driving revenue growth, and fostering long term partnerships.
Duties
Develop and nurture strong, long-lasting relationships with customers and wider stakeholders
Act as a main point of contact for dedicated accounts; reacting to inbound queries and documenting/ managing them through to completion
Proactively managing the customer accounts in line with contractual obligations including KPIs, finance tracking, project delivery timeliness and any other contractual commitments
Monitoring charging and utilisation performance and progress using data and CX tickets, and feedback into various teams for improvements
Proactively seek opportunities for growth, including planning and attending events to enhance customer relationships and wider opportunities for Zest
Working closely with Project Managers at various hand over points during the projects, and recognise opportunities to enhance delivery, engaging with Marketing and other teams
Scheduling and facilitating customer meetings with well-prepared status reports/ presentations, including performance data, and Zest and wider EV market updates
Document and manage all post meeting actions concisely and effectively, highlighting key risks and issues to the Head of Customer Success, and wider business as necessary
Gather customer feedback and facilitate surveys as directed
Supporting Zest hub projects and sites by responding to enquiries, supporting community communications and launch events
Coordinate and manage smaller projects and ‘paid-for solutions’, generating quotes and ensuring Zest delivers quality projects on time and to the agreed budgets
Plus, any other duties as required by the leadership team.
Essential criteria
3+ years of experience as an Account Manager, Customer Relationship Manager or in a similar role.
Relationship Management experience
Excellent people and project management skills
Strong communication and presentation skills
Strong analytical and problem-solving skills
Experience in proactively managing workload and strong organisation skills
Utilise data driven insights to identify areas for improvement and recommend strategies for account optimisation.
Behaviour Requirements
Excellent communicator
Practical problem solver
Proactive self-starter, who can also collaborate effectively
Open minded and creative thinker
Tentative and Reliable
Focus on quality and strong attention to detail
Taking ownership and accountability for tasks
Willingness to learn and develop
Additional information
MUST HAVE PROOF OF NI AND RIGHT TO WORK
Please note: Priority will be given to Brent residents in the first instance. This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. Early application is therefore recommended.
Closing date: 20th Aug 2025
Interviews Commencing: Aug 2025
Start Date: Sept 2025
How to apply
Please e-mail a targeted CV, cover letter (explaining your interest in this position) & registration form to
brent.works@brent.gov.uk or alternatively, apply on https://brentworks.brent.gov.uk/
Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.
The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.
The Account Manager will work within Customer Experience Team, managing our business customers both pre and post sales, to ensure high customer satisfaction and ensure all contractual elements and on-going queries are well documented and effectively managed. The Account Manager will have overall responsibility for end-to-end Account Management, developing trusted relationships, and proactively managing their workload.
In conjunction with the Project Manager, Operations and Business Development teams, they will provide a seamless transition into BAU and ensure Continuous Improvement throughout the contract cycle. You will play a vital role in maintaining client satisfaction, driving revenue growth, and fostering long term partnerships.
Duties
Develop and nurture strong, long-lasting relationships with customers and wider stakeholders
Act as a main point of contact for dedicated accounts; reacting to inbound queries and documenting/ managing them through to completion
Proactively managing the customer accounts in line with contractual obligations including KPIs, finance tracking, project delivery timeliness and any other contractual commitments
Monitoring charging and utilisation performance and progress using data and CX tickets, and feedback into various teams for improvements
Proactively seek opportunities for growth, including planning and attending events to enhance customer relationships and wider opportunities for Zest
Working closely with Project Managers at various hand over points during the projects, and recognise opportunities to enhance delivery, engaging with Marketing and other teams
Scheduling and facilitating customer meetings with well-prepared status reports/ presentations, including performance data, and Zest and wider EV market updates
Document and manage all post meeting actions concisely and effectively, highlighting key risks and issues to the Head of Customer Success, and wider business as necessary
Gather customer feedback and facilitate surveys as directed
Supporting Zest hub projects and sites by responding to enquiries, supporting community communications and launch events
Coordinate and manage smaller projects and ‘paid-for solutions’, generating quotes and ensuring Zest delivers quality projects on time and to the agreed budgets
Plus, any other duties as required by the leadership team.
Essential criteria
3+ years of experience as an Account Manager, Customer Relationship Manager or in a similar role.
Relationship Management experience
Excellent people and project management skills
Strong communication and presentation skills
Strong analytical and problem-solving skills
Experience in proactively managing workload and strong organisation skills
Utilise data driven insights to identify areas for improvement and recommend strategies for account optimisation.
Behaviour Requirements
Excellent communicator
Practical problem solver
Proactive self-starter, who can also collaborate effectively
Open minded and creative thinker
Tentative and Reliable
Focus on quality and strong attention to detail
Taking ownership and accountability for tasks
Willingness to learn and develop
Additional information
MUST HAVE PROOF OF NI AND RIGHT TO WORK
Please note: Priority will be given to Brent residents in the first instance. This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. Early application is therefore recommended.
Closing date: 20th Aug 2025
Interviews Commencing: Aug 2025
Start Date: Sept 2025
How to apply
Please e-mail a targeted CV, cover letter (explaining your interest in this position) & registration form to
brent.works@brent.gov.uk or alternatively, apply on https://brentworks.brent.gov.uk/