Care Navigator Team Leader
| Dyddiad hysbysebu: | 15 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Medi 2025 |
| Lleoliad: | York, YO1 7NP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3630-25-0011 |
Crynodeb
Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement. Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times. Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy. Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management. Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed. Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly. Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies. Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.