Customer Advisor / Receptionist
| Dyddiad hysbysebu: | 14 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12,578 per annum (£25,157 full time equivalent) |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Medi 2025 |
| Lleoliad: | Barnsley, South Yorkshire, S70 2YW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1502665 |
Crynodeb
Customer Advisor / Receptionist
Department: Student Recruitment
Salary: £12,578 per annum (£25,157 full time equivalent)
Contract Type: Permanent Part Time
Hours: 18.5 hours per week
Reference: REC2238 | Closing Date: Sunday, 31st August 2025
The Opportunity
You will be responsible for consistently delivering an outstanding customer service experience to all visitors, learners, and colleagues. You will be the welcoming face of the college, whether greeting people in person, answering telephone calls, or responding to electronic enquiries. Your role will involve ensuring that everyone receives accurate, clear, and helpful information, while promoting a positive and professional image. You will also provide administrative support to our friendly Student Recruitment team, assisting with admissions processes and student recruitment-related activities.
You will handle a wide range of front-of-house and administrative tasks, from operating the college’s switchboard and visitor booking system to processing ID cards and managing associated records. You will work across various sites within Barnsley, adapting to different environments while maintaining a consistently high standard of service. This will include supporting student recruitment events, helping coordinate enrolment activities, and following up with applicants to encourage attendance.
Alongside your reception duties, you will contribute to data management and reporting, ensuring records are accurate and up to date. You will also gather feedback from customers to help the department monitor performance and improve services. Working in this role means being flexible, approachable, and committed to supporting the college values, including safeguarding requirements and compliance with data protection guidelines.
This is a great opportunity to work in a role where no two days are the same, giving you the chance to interact with a wide range of people, from prospective students and parents to staff, employers, and members of the community. You will be at the heart of the College’s first impressions, playing an important part in making every visitor feel valued and supported.
About You
We are looking for someone who is confident, approachable, and committed to delivering an excellent customer experience. You will have at least two years’ experience working in a busy, customer-focused environment, using a wide range of administrative processes and procedures to provide a professional and efficient service. You will be comfortable interacting with a diverse range of people, whether face to face, over the phone, or by email, and you will adapt your approach to suit different situations while always maintaining a friendly and professional manner.
You will bring experience of using switchboards, working proactively with both internal and external customers, and coordinating or administering events and activities. You will have the ability to deal with difficult front-line situations tactfully and effectively, ensuring that issues are resolved promptly and with a positive outcome. Strong interpersonal and communication skills are essential, along with good IT skills, including the confident use of Microsoft Office packages to record timely and accurate data. You will also have experience producing reports and analysing data and trends to inform improvements.
You will work across different college sites and, on occasion, during evenings or weekends. You should also share our commitment to safeguarding and data protection, ensuring confidentiality and accuracy in all aspects of your work.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• NVQ Level 3 (or working towards) in Customer Service, Business, or related subject.
• GCSE English and Maths at grade 4/C or above (or equivalent).
• Two years’ experience in a busy customer-focused role using varied administrative processes.
• Experience using computerised and/or manual switchboards.
• Experience of working proactively with internal and external customers.
• Experience coordinating or administering events and activities.
• Experience building and maintaining strong relationships with colleagues and external partners.
Reasons to join us
• We offer substantial annual leave entitlement (Up to 47 days per year including bank and public holidays)
• Holiday purchase scheme to buy additional annual leave days
• Local Government Pension Scheme – with a generous 19.2% employer contribution!
• We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days
• Career advancement opportunities with tailored support for staff to progress
• Free Barnsley College courses to support your professional and personal development (subject to approval)
• 24/7 access to same day appointments with a GP
• Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork
• Access to health cash plans as members of the Westfield Health Scheme or Health Shield
• Discounted college gym membership with onsite facilities
• Supporting employee mental health through access to free counselling services and the Foundations App
• Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
• Free Microsoft Office 365 for personal use on up to five machines
• Access to discounted hair and beauty therapies at our onsite salon
• On site subsidised Starbucks and food outlets offering a variety of dining options
• Free breakfast provided daily for all staff members
• Our shared purpose - We believe in transforming the lives of both our learners and staff
The Barnsley College Advantage
When you join us, you can expect to benefit from The Barnsley College Advantage. This is the advantage of:
• Being supported to achieve your personal and professional goals
• A range of flexible working opportunities
• Autonomy, Empowerment and Accountability
• Short- and Long-Term development commitments
• Access to experiencing work in a range of areas
• Working in a Value and Behaviour led organisation
• Reward and Recognition
• Having your voice heard at every level
• Comprehensive Wellbeing Support
Closing date for applications is Sunday, 31st August 2025. We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Department: Student Recruitment
Salary: £12,578 per annum (£25,157 full time equivalent)
Contract Type: Permanent Part Time
Hours: 18.5 hours per week
Reference: REC2238 | Closing Date: Sunday, 31st August 2025
The Opportunity
You will be responsible for consistently delivering an outstanding customer service experience to all visitors, learners, and colleagues. You will be the welcoming face of the college, whether greeting people in person, answering telephone calls, or responding to electronic enquiries. Your role will involve ensuring that everyone receives accurate, clear, and helpful information, while promoting a positive and professional image. You will also provide administrative support to our friendly Student Recruitment team, assisting with admissions processes and student recruitment-related activities.
You will handle a wide range of front-of-house and administrative tasks, from operating the college’s switchboard and visitor booking system to processing ID cards and managing associated records. You will work across various sites within Barnsley, adapting to different environments while maintaining a consistently high standard of service. This will include supporting student recruitment events, helping coordinate enrolment activities, and following up with applicants to encourage attendance.
Alongside your reception duties, you will contribute to data management and reporting, ensuring records are accurate and up to date. You will also gather feedback from customers to help the department monitor performance and improve services. Working in this role means being flexible, approachable, and committed to supporting the college values, including safeguarding requirements and compliance with data protection guidelines.
This is a great opportunity to work in a role where no two days are the same, giving you the chance to interact with a wide range of people, from prospective students and parents to staff, employers, and members of the community. You will be at the heart of the College’s first impressions, playing an important part in making every visitor feel valued and supported.
About You
We are looking for someone who is confident, approachable, and committed to delivering an excellent customer experience. You will have at least two years’ experience working in a busy, customer-focused environment, using a wide range of administrative processes and procedures to provide a professional and efficient service. You will be comfortable interacting with a diverse range of people, whether face to face, over the phone, or by email, and you will adapt your approach to suit different situations while always maintaining a friendly and professional manner.
You will bring experience of using switchboards, working proactively with both internal and external customers, and coordinating or administering events and activities. You will have the ability to deal with difficult front-line situations tactfully and effectively, ensuring that issues are resolved promptly and with a positive outcome. Strong interpersonal and communication skills are essential, along with good IT skills, including the confident use of Microsoft Office packages to record timely and accurate data. You will also have experience producing reports and analysing data and trends to inform improvements.
You will work across different college sites and, on occasion, during evenings or weekends. You should also share our commitment to safeguarding and data protection, ensuring confidentiality and accuracy in all aspects of your work.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• NVQ Level 3 (or working towards) in Customer Service, Business, or related subject.
• GCSE English and Maths at grade 4/C or above (or equivalent).
• Two years’ experience in a busy customer-focused role using varied administrative processes.
• Experience using computerised and/or manual switchboards.
• Experience of working proactively with internal and external customers.
• Experience coordinating or administering events and activities.
• Experience building and maintaining strong relationships with colleagues and external partners.
Reasons to join us
• We offer substantial annual leave entitlement (Up to 47 days per year including bank and public holidays)
• Holiday purchase scheme to buy additional annual leave days
• Local Government Pension Scheme – with a generous 19.2% employer contribution!
• We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days
• Career advancement opportunities with tailored support for staff to progress
• Free Barnsley College courses to support your professional and personal development (subject to approval)
• 24/7 access to same day appointments with a GP
• Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork
• Access to health cash plans as members of the Westfield Health Scheme or Health Shield
• Discounted college gym membership with onsite facilities
• Supporting employee mental health through access to free counselling services and the Foundations App
• Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
• Free Microsoft Office 365 for personal use on up to five machines
• Access to discounted hair and beauty therapies at our onsite salon
• On site subsidised Starbucks and food outlets offering a variety of dining options
• Free breakfast provided daily for all staff members
• Our shared purpose - We believe in transforming the lives of both our learners and staff
The Barnsley College Advantage
When you join us, you can expect to benefit from The Barnsley College Advantage. This is the advantage of:
• Being supported to achieve your personal and professional goals
• A range of flexible working opportunities
• Autonomy, Empowerment and Accountability
• Short- and Long-Term development commitments
• Access to experiencing work in a range of areas
• Working in a Value and Behaviour led organisation
• Reward and Recognition
• Having your voice heard at every level
• Comprehensive Wellbeing Support
Closing date for applications is Sunday, 31st August 2025. We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.