8926 - Operations Manager - Birmingham
| Dyddiad hysbysebu: | 14 Awst 2025 |
|---|---|
| Cyflog: | £42,914 i £46,182 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Awst 2025 |
| Lleoliad: | Birmingham, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 8926 |
Crynodeb
Proud to serve. Proud to keep justice going.
If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.
Your role
As Operations Manager at the CTSC you will lead the day-to-day running of our services. You will lead a large team to deliver case administration, customer contact management, and other administrative operations across one or more sites. This will include operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.
You will hold line management responsibility for a minimum of 3 HEO Service Delivery Managers and inspire and engage your teams to deliver effective outcomes, communicating business objectives in an operational context. Led by the Grade 7 Deputy Head of Operations, you will ensure effective deployment of resources within allocated budgets and foster relationships with a wide range of stakeholders to ensure effective service delivery. These will include user groups and judiciary, as well as wider regional and service partners to ensure cohesive cross-jurisdictional delivery.
Essential Criteria
Proven Experience in Team Leadership: Demonstrated ability to lead large teams effectively.
Coaching: Skilled in providing coaching, feedback, and support to team members, ensuring they are guided and developed in the right way.
Policy Implementation: Experienced in utilising and implementing people management policies.
Motivational Leadership: Demonstrated ability to inspire and motivate their team to achieve their best, consistently showing positivity and enthusiasm towards work, and encouraging others to do the same.
Your skills and experience
A track record of motivating teams to deliver excellent customer service and meet performance targets.
Experience in administrative and/or contact work, with a clear understanding of how to balance operational delivery with people leadership.
Strong IT skills, with the ability to quickly learn and adapt to new systems and software to support team performance and service delivery.
Excellent communication, organisational, and prioritisation skills, enabling you to manage competing demands and support your team effectively.
If you are ready to take on a challenging and rewarding role apply today.
For a full job description, please read the supporting document included before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Ways of working
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 30 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Friday.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Travel and Location
A visible presence is required for three days per week in Birmingham, with two days per week in an MoJ or HMCTS location close to home or working from home. For candidates outside of what would be considered a commutable distance (up to 90 minutes) travel and accommodation to and in Birmingham could be funded for a period of two years.
For this post, occasional travel to other National Services sites may also be required.
If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.
Your role
As Operations Manager at the CTSC you will lead the day-to-day running of our services. You will lead a large team to deliver case administration, customer contact management, and other administrative operations across one or more sites. This will include operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.
You will hold line management responsibility for a minimum of 3 HEO Service Delivery Managers and inspire and engage your teams to deliver effective outcomes, communicating business objectives in an operational context. Led by the Grade 7 Deputy Head of Operations, you will ensure effective deployment of resources within allocated budgets and foster relationships with a wide range of stakeholders to ensure effective service delivery. These will include user groups and judiciary, as well as wider regional and service partners to ensure cohesive cross-jurisdictional delivery.
Essential Criteria
Proven Experience in Team Leadership: Demonstrated ability to lead large teams effectively.
Coaching: Skilled in providing coaching, feedback, and support to team members, ensuring they are guided and developed in the right way.
Policy Implementation: Experienced in utilising and implementing people management policies.
Motivational Leadership: Demonstrated ability to inspire and motivate their team to achieve their best, consistently showing positivity and enthusiasm towards work, and encouraging others to do the same.
Your skills and experience
A track record of motivating teams to deliver excellent customer service and meet performance targets.
Experience in administrative and/or contact work, with a clear understanding of how to balance operational delivery with people leadership.
Strong IT skills, with the ability to quickly learn and adapt to new systems and software to support team performance and service delivery.
Excellent communication, organisational, and prioritisation skills, enabling you to manage competing demands and support your team effectively.
If you are ready to take on a challenging and rewarding role apply today.
For a full job description, please read the supporting document included before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Ways of working
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 30 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Friday.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Travel and Location
A visible presence is required for three days per week in Birmingham, with two days per week in an MoJ or HMCTS location close to home or working from home. For candidates outside of what would be considered a commutable distance (up to 90 minutes) travel and accommodation to and in Birmingham could be funded for a period of two years.
For this post, occasional travel to other National Services sites may also be required.