Senior Information and Advice Officer
| Dyddiad hysbysebu: | 13 Awst 2025 |
|---|---|
| Cyflog: | £26,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | Ashington, Northumberland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Age UK Northumberland |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | I&AO |
Crynodeb
RESPONSIBLE FOR:
The provision of information, advice, casework and
reporting in or order to support our 50+ community.
PURPOSE OF THE ROLE: To offer a person-centred approach to information and
advice to enable older people to remain independent,
be involved in their community and experience an
active and fulfilling life.
THE MAIN DUTIES OF THE ROLE:
The person appointed will work as part of a team of paid and voluntary staff.
• To be an active member of the Charitable Services team
• To deliver a person-centred service covering welfare rights, housing, social care
and local advice according to client needs. This will include information,
signposting, advice work and casework.
• To carry out home visits, outreach appointments, deal with telephone enquiries
and appointments in house.
• To ensure the Information helpline operates in line with the required hours of
operation.
• To act on behalf of and with permission of clients, including correspondence,
filling in forms and seeking information from third parties.
• To manage own caseload with minimal supervision and work in close partnership
with other agencies that provide information and advice.
• To assist in developing the knowledge of volunteers and support them with more
complex enquiries.
• To assist in supervising and training a team of volunteers as and when required.
• To maintain Charity Log database; keep full and accurate records of work done
including case records and statistics, providing reports as required.
• To provide talks and presentations to local groups about the service Information
and Advice offer.
Senior Information and Advice Officer May 2025
• To work within the Age UK Northumberland policies and procedures and to
ensure compliance with all relevant service standards and legislation, including
for example; external compliance standards; the confidentiality of client
information; any other data protection requirements; Health and Safety and
monitoring of equal opportunities.
• To develop and maintain effective relationships with clients, their carers and all
other key individuals and/or groups whilst demonstrating a positive commitment
to providing good customer service at all times.
• To communicate effectively by maintaining clear concise and open
communications at all times, ensuring the Line Manager is kept fully informed
and updated.
• Demonstrate personal leadership by contributing towards continuous service
improvement adopting a positive approach to change and willingness to seek
solutions to resolve the day to day challenges of delivering effective services for
older people who live in Northumberland.
• To attend regular formal supervision with the Line Manager and undertake
training to update skills and knowledge appropriate to the role.
• Day to day supervision and support of team members.
• Willingness to work outside normal working hours on occasion if required and to
participate in promotional, fundraising and income generating events, activities
and any other duties as may be reasonably required by the organisation.
• Strictly observe the need to be discreet with personal, sensitive information and
adhere to the rules of confidentiality and the Data Protection Act.
• Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are
supported in their roles within the organisation to achieve the desired outcomes.
• Any other duties as delegated.
The provision of information, advice, casework and
reporting in or order to support our 50+ community.
PURPOSE OF THE ROLE: To offer a person-centred approach to information and
advice to enable older people to remain independent,
be involved in their community and experience an
active and fulfilling life.
THE MAIN DUTIES OF THE ROLE:
The person appointed will work as part of a team of paid and voluntary staff.
• To be an active member of the Charitable Services team
• To deliver a person-centred service covering welfare rights, housing, social care
and local advice according to client needs. This will include information,
signposting, advice work and casework.
• To carry out home visits, outreach appointments, deal with telephone enquiries
and appointments in house.
• To ensure the Information helpline operates in line with the required hours of
operation.
• To act on behalf of and with permission of clients, including correspondence,
filling in forms and seeking information from third parties.
• To manage own caseload with minimal supervision and work in close partnership
with other agencies that provide information and advice.
• To assist in developing the knowledge of volunteers and support them with more
complex enquiries.
• To assist in supervising and training a team of volunteers as and when required.
• To maintain Charity Log database; keep full and accurate records of work done
including case records and statistics, providing reports as required.
• To provide talks and presentations to local groups about the service Information
and Advice offer.
Senior Information and Advice Officer May 2025
• To work within the Age UK Northumberland policies and procedures and to
ensure compliance with all relevant service standards and legislation, including
for example; external compliance standards; the confidentiality of client
information; any other data protection requirements; Health and Safety and
monitoring of equal opportunities.
• To develop and maintain effective relationships with clients, their carers and all
other key individuals and/or groups whilst demonstrating a positive commitment
to providing good customer service at all times.
• To communicate effectively by maintaining clear concise and open
communications at all times, ensuring the Line Manager is kept fully informed
and updated.
• Demonstrate personal leadership by contributing towards continuous service
improvement adopting a positive approach to change and willingness to seek
solutions to resolve the day to day challenges of delivering effective services for
older people who live in Northumberland.
• To attend regular formal supervision with the Line Manager and undertake
training to update skills and knowledge appropriate to the role.
• Day to day supervision and support of team members.
• Willingness to work outside normal working hours on occasion if required and to
participate in promotional, fundraising and income generating events, activities
and any other duties as may be reasonably required by the organisation.
• Strictly observe the need to be discreet with personal, sensitive information and
adhere to the rules of confidentiality and the Data Protection Act.
• Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are
supported in their roles within the organisation to achieve the desired outcomes.
• Any other duties as delegated.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.