Bespoke Job Template

Dyddiad hysbysebu:	13 Awst 2025
Cyflog:	£38,000 i £40,000 bob blwyddyn
Oriau:	Llawn Amser
Dyddiad cau:	12 Medi 2025
Lleoliad:	Denton, M34 2GP
Gweithio o bell:	Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos
Cwmni:	Partou UK
Math o swydd:	Parhaol
Cyfeirnod swydd:	6083/2025

Crynodeb

People Helpdesk Team Leader

Location: Denton
Hours: 37.5 hours per week (9am-5pm)
Contract: Permanent
Salary: £38,000-£40,000 (DOE)

A Bit About Us

At Partou, childcare is more than just a job - it's a journey.
As part of the Netherlands' largest childcare group, we're proud to bring world-class care and expertise to our UK nurseries. Following the acquisitions of Just Childcare and All About Children, we're one of the UK's largest childcare providers - with even bigger plans ahead.

We support over 75,000 children worldwide through a network of 1,000+ nurseries and 11,000 team members. With that scale comes a shared purpose: to support children and each other to grow and thrive.

Why This Role Matters

With over 100 settings and a geographically spread team, having a reliable, people-focused Helpdesk is vital. We're looking for an experienced People Helpdesk Team Leader to lead our first-line HR support team, ensuring that queries are handled quickly, compliantly, and with care.

You'll be hands-on — answering queries, coaching the team, auditing responses, and improving processes. You'll also collaborate with Payroll and Operations, manage onboarding/offboarding data, and help drive a brilliant employee experience through every interaction.Employment Law/ER experience, experience of running a helpdesk team previously, Freshdesk or other ticketing system experience, Zinc or an automated RTW/DBS/reference checking system, and experience with an HRIS, ideally Dayforce or similar, would be preferred.

What You'll Be Doing

-

Leading and developing our team of People Assistants

-

Handling first-line queries and managing escalations

-

Ensuring all team responses are timely, accurate, and aligned to policy

-

Auditing files and tickets for quality and compliance (GDPR, RTW, DBS)

-

Reporting on helpdesk metrics, trends, and team performance

-

Partnering with Payroll, IT and Facilities to support smooth onboarding/offboarding

-

Supporting implementation of new policies and process updates

-

Guiding team members and managers on ER topics like absence, grievances and conduct

What You'll Bring

-

HR experience across the employee lifecycle, ideally in a regulated environment

-

Previous experience leading a helpdesk or shared service team

-

Confidence using HR systems (Freshdesk, Dayforce, Zinc or similar)

-

Solid understanding of employment law and safer recruitment standards

-

Brilliant organisational and communication skills

-

A can-do, hands-on mindset with a calm, pragmatic approach

-

Confidence balancing team leadership with operational delivery

CIPD qualification or similar is a bonus — but we care more about your experience and your values.

Apply today!

#otherroles

This role is subject to an enhanced DBS check

We are committed to equal opportunities and welcome applications from all sections of the community

Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.