customer service planner
| Dyddiad hysbysebu: | 13 Awst 2025 |
|---|---|
| Cyflog: | £27,000 i £27,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Awst 2025 |
| Lleoliad: | Basildon, Essex, CM11 2UF |
| Cwmni: | Randstad CPE |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | PR-1403913_1755078138 |
Crynodeb
Are you an organized and customer-focused individual with a background in social housing and repairs? Randstad is seeking a dedicated Customer Service Planner to join a thriving team in the Basildon area. This is a fantastic opportunity to play a key role in our continued growth.
About the Role:You'll be at the heart of the operations, managing high volumes of calls and liaising with clients, subcontractors, and supervisors. Your main responsibilities will include:
- Scheduling Appointments: Skillfully schedule future jobs to ensure we consistently meet our contractual Service Level Agreements (SLAs) and deliver on promises.
- Customer Communication: Expertly manage demanding customers or those who have experienced service failures, using a range of communication methods including phone and email to instill confidence.
- System Management: Utilize MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repairs.
- Prioritization: Prioritize works-in-progress jobs to ensure they are within target and appointed efficiently.
We are looking for someone who is passionate about service delivery and customer satisfaction, and possesses the following:
- Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
- Previous administration experience.
- The ability to deal with high volumes of calls and customer repair inquiries.
- Basic building maintenance knowledge (e.g., understanding job durations).
- Experience in planning and sequencing works.
- Excellent written and verbal English, along with strong organizational and communication skills.
- A good working knowledge of Microsoft Office.
- The ability to communicate effectively with various stakeholders at different levels.
- Salary: Up to £27,500 per annum
- Role Type: Permanent - Full Time
- Working Hours: Monday to Friday, office-based (no hybrid working)
If you're ready to make a real impact and contribute to a team dedicated to outstanding service, we want to hear from you! Please submit your most recent CV and cover letter outlining your suitability for the role to Afreen Begum or call 02045765019.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.