Quality Governance Coordinator | Royal National Orthopaedic Hospital NHS Trust

Posting date:	13 August 2025
Salary:	Not specified
Additional salary information:	£44,485 - £52,521 Per Annum (pro rata) Including HCAS
Hours:	Part time
Closing date:	12 September 2025
Location:	Stanmore, HA7 4LP
Company:	Royal National Orthopaedic Hospital NHS Trust
Job type:	Contract
Job reference:	7397472/392-RNOH-1273

Summary

This role will be responsible for undertaking a wide range of administrative tasks as well as maintaining and improving processes to deliver effective quality and governance in Private Care

This role will be responsible for undertaking a wide range of administrative tasks as well as maintaining and improving processes to deliver effective quality and governance in Private Care. This is a senior administrative and compliance post pivotal to ensuring the Private Care Division meets its internal and external governance administration and reporting obligations. The postholder will coordinate regulatory data submissions (including PHIN), lead on complaints management administration, oversee audit and risk completion, and support the delivery of a high-quality assurance environment. This role is central to maintaining safe, patient-centered care aligned with CQC and NHS standards and will support the Managing Director and the Director of Clinical Services.

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ​

Joining our organisation means enjoying a wide range of staff benefits, including:
• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Administrative & Business Support
•
To provide comprehensive and experienced business administrative and project support to the Managing Director and the Director of Clinical Services
•
To be the central point of coordination for key and relevant internal and external meetings and committees, including relating Integrated Governance and Risk Committee, Health & Safety meeting, Emergency Planning Resilience Response meeting, Nursing Recruitment & Retention meeting.
•
Liaise with staff across the Trust ensuring timely collation and submission of papers for meetings.
•
Take accurate minutes of meetings, and ensure that actions are followed up with the appropriate leads within the agreed timescale.
Governance & Compliance Coordination
•
Maintain Private Care governance and assurance framework aligned with Trust and national guidance (e.g. PHIN).
•
Ensure governance policies, SOPs and registers are regularly reviewed, version-controlled and accessible.
•
Support preparation of governance-related board reports, performance dashboards and regulatory submissions.
•
Coordinate the collection and distribution of PROMS forms and friends and family test (FFT) returns.
•
Serve as the administrator for governance and reporting.
Complaints Handling & Investigations
•
Act as central coordinator for all formal and informal complaints and PALS enquiries across Private Care.
•
Lead the logging, triage, and investigation coordination of complaints ensuring compliance with Trust response deadlines and national frameworks.
•
Liaise with complainants, clinicians and administrative teams to ensure investigations and responses are completed.
•
Extract learning themes and track implementation of action plans resulting from complaints and investigations.
•
Maintain accurate complaints register; support alignment with divisional risk management processes.
•
Facilitate the management of incidents and ensuring incidents are reviewed and closed promptly and learning/actions shared as directed by the director of Clinical Services.
PHIN Data Management
•
Lead the end-to-end PHIN (Private Healthcare Information Network) data submission process.
•
Work with digital and clinical teams to extract validated datasets (e.g., from EPIC or internal databases).
•
Conduct internal data checks to ensure completeness and accuracy.
•
Respond to queries or audits from PHIN in collaboration with clinical and governance leads.
Audit & Quality Assurance
•
Coordinate internal and external audit administration (clinical, operational, data protection) across Private Care.
•
Support quality improvement initiatives through structured data analysis and stakeholder engagement.
Administrative & Strategic Support
•
Provide high-level administrative support to the Director of clinical services; including governance report preparation.


This advert closes on Tuesday 26 Aug 2025

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.