Retail Risk Reduction Officer
| Posting date: | 13 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | BH23 4RY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 80855 |
Summary
Mitie has a great opportunity for a Retail Risk Reduction Officer to join the Total Security Management Team.
Retail Risk Reduction Officers role is based over 45 hours per week across various shift patterns
The vacancy is located within Sainsbury's stores in the Bournemouth area
Pay rate: - £15.07 per hour
Region - S09
Main Duties
-The retail risk reduction officer will demonstrate their character as determined, trustworthy, attentive, and approachable at all times when welcoming the stores customers and when working in partnership with the store team
-Responsible for the development and delivery of risk reduction strategies for the store in partnership with store management
-To create a safe working environment, free from crime and the fear of crime for colleagues and customers
-Assume full accountability for all security related issues at store level and behalf of all customers, colleagues and store management
-Develop and maintain a close working relationship with the store management team to maximise the opportunity of risk reduction
-Establish and maintain a working relationship with the local Police force, schools, colleges & universities
Person Specification
-The retail risk reduction officer will need to be a team player with an enthusiastic attitude
-Able to work unsupervised and on own initiative
-Proven track record of working in the retail security industry with risk reduction experience
-Ability to provide challenge and support in a constructive way in order to influence, establish trust and seek constructive outcomes
-A passion to always deliver great customer service
-Capability in the use of technology
-Flexible Approach to work to suit the business needs
-Excellent communication skills are required both written and verbal along with an adaptable communication style to meet the needs of different people groups
-Security Guarding License essential, CCTV licence would be beneficial - training can be provided and funded
Additional Information
It's the little things that count -
On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development
Note:This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable
Retail Risk Reduction Officers role is based over 45 hours per week across various shift patterns
The vacancy is located within Sainsbury's stores in the Bournemouth area
Pay rate: - £15.07 per hour
Region - S09
Main Duties
-The retail risk reduction officer will demonstrate their character as determined, trustworthy, attentive, and approachable at all times when welcoming the stores customers and when working in partnership with the store team
-Responsible for the development and delivery of risk reduction strategies for the store in partnership with store management
-To create a safe working environment, free from crime and the fear of crime for colleagues and customers
-Assume full accountability for all security related issues at store level and behalf of all customers, colleagues and store management
-Develop and maintain a close working relationship with the store management team to maximise the opportunity of risk reduction
-Establish and maintain a working relationship with the local Police force, schools, colleges & universities
Person Specification
-The retail risk reduction officer will need to be a team player with an enthusiastic attitude
-Able to work unsupervised and on own initiative
-Proven track record of working in the retail security industry with risk reduction experience
-Ability to provide challenge and support in a constructive way in order to influence, establish trust and seek constructive outcomes
-A passion to always deliver great customer service
-Capability in the use of technology
-Flexible Approach to work to suit the business needs
-Excellent communication skills are required both written and verbal along with an adaptable communication style to meet the needs of different people groups
-Security Guarding License essential, CCTV licence would be beneficial - training can be provided and funded
Additional Information
It's the little things that count -
On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development
Note:This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable