Patient Feedback (FFT) Volunteer
| Dyddiad hysbysebu: | 13 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Awst 2025 |
| Lleoliad: | Dartford, DA2 8DA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | C9252-25-0278 |
Crynodeb
Please note this is a volunteer position and you will not be paid for carrying out this role. Introduce yourself to the patient and say who you are and explain what you are going to do/how you can help them. Promote the value of patient feedback to both patients and staff,and explain that feedback is anonymous, valued and acted on Ensure the FFT is completed in full, with a rating and comments. Identify patients that are due for discharge by liaising with the ward team, assist those patients to complete the FFT on the ward patient experience Ipads. Collect any completed paper copies of the FFT, and input the data on to the ward patient experience Ipad or Trust FFT webpage manually. Move from ward to ward daily to capture all patients that are to be discharged on that given day. Once inpatient discharge FFT are completed, promote outpatient feedback, by locating at the exit points to main outpatient areas, with the Outpatient patient experience Ipad. Promote Feedback Fridays, and offer ALL inpatients the chance to give feedback via the FFT on the patient experience Ipad. Listen to patients feedback, reporting and raising any concerns to staff appropriately Identify trends and themes from patient feedback and report these to the Head of Patient and Public Engagement. Attend the monthly Patient Experience Champions meeting chaired by the Head of Patient and Public Engagement. Please see attached Job description for further details.