Debt Officer
| Dyddiad hysbysebu: | 13 Awst 2025 |
|---|---|
| Cyflog: | £28,598 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Awst 2025 |
| Lleoliad: | Ipswich, Suffolk, IP1 2BX |
| Cwmni: | Suffolk County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 20205 |
Crynodeb
- Suffolk County Council
- Address: Endeavour House, 8 Russell Road, Ipswich IP1 2BX - Hybrid
- Salary: £28,598 per annum (pro rata for part time)
- Hours: 37 hours per week, flexible working options available
- Contract: Permanent
At Suffolk County Council, we're reimagining what local government can achieve. We are a forward-thinking organisation that values innovation, collaboration, and making a real difference in our communities. When you join us as a Debt Officer, you will be part of a team that empowers its people to explore new ideas, create meaningful connections, and shape the future of Suffolk. Reimagine the possibilities.
Your role and responsibilities
Are you financially aware, motivated, and ready to make a difference? In this role, you’ll be at the heart of delivering a proactive and efficient billing and debt collection service for ASC (Adult Social Care) customers. From processing financial documents to resolving customer queries at first contact, your attention to detail and commitment to accuracy will shine. You will engage directly with customers to discuss outstanding debts, arrange payment plans, and secure payments - making a real impact on people’s lives. With every interaction, you will utilise your skills to process financial documents and key data, updating internal databases and other IT systems to ensure accurate record keeping. If you are organised, driven, and have a head for numbers, this could be the perfect opportunity for you.
You will need
- experience of working in a financial situation
- excellent attention to detail
- to provide excellent customer service and demonstrate great communication skills.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
- We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.
- Our team office days are usually on Mondays &Thursdays and every 4 weeks on a Friday. Additionally, we practice hybrid working.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Sarah Gibbs for a casual conversation. You can reach them by calling 01473 260212 or emailing: sarah.gibbs@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Can you share an experience where you had to resolve a conflict or disagreement regarding outstanding debt or charges?
2. Tell us about a time when you supported a colleague or collaborated across teams to improve a financial process.
3. Tell us about a time when you had to remain calm under pressure while dealing with a challenging customer or deadline.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing: recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30 pm, 26 August 2025.
Interview date: 3 and 4 September 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Address: Endeavour House, 8 Russell Road, Ipswich IP1 2BX - Hybrid
- Salary: £28,598 per annum (pro rata for part time)
- Hours: 37 hours per week, flexible working options available
- Contract: Permanent
At Suffolk County Council, we're reimagining what local government can achieve. We are a forward-thinking organisation that values innovation, collaboration, and making a real difference in our communities. When you join us as a Debt Officer, you will be part of a team that empowers its people to explore new ideas, create meaningful connections, and shape the future of Suffolk. Reimagine the possibilities.
Your role and responsibilities
Are you financially aware, motivated, and ready to make a difference? In this role, you’ll be at the heart of delivering a proactive and efficient billing and debt collection service for ASC (Adult Social Care) customers. From processing financial documents to resolving customer queries at first contact, your attention to detail and commitment to accuracy will shine. You will engage directly with customers to discuss outstanding debts, arrange payment plans, and secure payments - making a real impact on people’s lives. With every interaction, you will utilise your skills to process financial documents and key data, updating internal databases and other IT systems to ensure accurate record keeping. If you are organised, driven, and have a head for numbers, this could be the perfect opportunity for you.
You will need
- experience of working in a financial situation
- excellent attention to detail
- to provide excellent customer service and demonstrate great communication skills.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
- We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.
- Our team office days are usually on Mondays &Thursdays and every 4 weeks on a Friday. Additionally, we practice hybrid working.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Sarah Gibbs for a casual conversation. You can reach them by calling 01473 260212 or emailing: sarah.gibbs@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Can you share an experience where you had to resolve a conflict or disagreement regarding outstanding debt or charges?
2. Tell us about a time when you supported a colleague or collaborated across teams to improve a financial process.
3. Tell us about a time when you had to remain calm under pressure while dealing with a challenging customer or deadline.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing: recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30 pm, 26 August 2025.
Interview date: 3 and 4 September 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
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Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.