HUB Admin Assistant
| Dyddiad hysbysebu: | 12 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Medi 2025 |
| Lleoliad: | Leicester, LE3 8RA |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5896 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester LE3 8RA
Worker Category: Hybrid Worker
Salary: £25,995 - £26,409 per annum (pro rata for part time)
Working Hours: Annualised hours contract which equates to 37 hours per week
Contract Type: Fixed term for 18 Months
Closing Date: 28/08/2025
Interview Date(s): TBC
Leicestershire Adult Learning Service (LALS) delivers a range of courses where learners can gain a qualification or learn something new for leisure, making a positive difference in people's lives. Would you like to play a part in this?
An opportunity has arisen for a self-motivated individual to join LALS as Hub Admin Assistant withing the Central team based at County Hall. Our three main areas of work are learner enrolments, data Processing and accreditation work with exam/awarding bodies. We are looking for someone who can demonstrate attention to detail and has previous data inputting and admin experience. Previous experience of working in an Adult Learning setting and experience of working with Awarding bodies and Exam boards would be beneficial, however we are willing to train the right candidate.
The role is hybrid, which involves working at home and office work at your assigned base which is County Hall, as and when required. You will become part of an established team who will support you through your training period.
About the Role
- Answer calls that come through on our enrolment line and enrol learners onto Adult Learning courses, providing excellent customer service throughout.
- Process data accurately and in a timely manner, with good attention to detail.
- Register learners and claim certificates, according to awarding body guidelines and timescales.
- Have an excellent understanding of the IT Systems used.
- Deal with enquiries by telephone or email from the public or staff.
- Make routine calls to obtain information/resolve queries.
- Provide Information Advice and Guidance (IAG) to ensure learners are enrolled onto appropriate courses or referred to alternative provision.
- Support the effective delivery of exams and provision of materials in compliance with awarding body requirements.
- Input information accurately to the Management Information System (MIS) and extract, manipulate and use information to support service delivery.
- Arrange meetings and take minutes.
- Ensure policies and procedures are followed, referring and resolving queries in a timely manner.
- Undertake other duties within scope of the job purpose, title and grading of the job.
- Remain flexible to meet service needs and be prepared to travel to other locations within the County.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must have:
- A good standard of written and spoken English and numeracy, equivalent to Functional Skills Level 2 or above.
- Experience in a range of software packages such as Word, Excel, Teams, and Outlook
- Good attention to detail.
- Excellent knowledge and understanding of Data protection (GDPR), Equality, Diversity and inclusion (EDI)
- Excellent customer care experience.
- Admin experience in a range of tasks to include data inputting, the ability to extract data, maintaining records, responding to emails, taking calls.
- A flexible attitude to work, including evening working (until 7pm) one evening per week and occasional Saturdays to support tutor briefings and training events.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Sandra Bailey - Central team Hub Manager
Email: sandra.bailey@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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