Resident Liaison Officer
| Dyddiad hysbysebu: | 12 Awst 2025 |
|---|---|
| Cyflog: | £24.82 i £33.72 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | The rate will range between £24.82 and £33.72 depending on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Medi 2025 |
| Lleoliad: | Sutton, London, SM1 4LE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ESSENTIAL EMPLOYMENT LTD |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | MP207983CT1757-OR11193-12082025 |
Crynodeb
Resident Liaison Officer needed in Sutton, £24.82 to £33.72 depending on experience PAYE - Reference: OR11193
Job Details -
- To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
- The postholder will be responsible to the Project Manager on specific matters relating to their projects.
The postholder will undertake the following specific duties:
- Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing and managing the residents consultation plan for individual projects.
- Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
- Liaise with contractors, external agencies and staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
- Ensure that insurance claims and other claims submitted by residents are processed efficiently.
- Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
- Participate in the development of capital projects, as a project team member.
- Advise Project Managers of any issues which may affect the project.
- Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.
- Design and carry out social surveys prior to the commencement of major projects.
- Establish and maintain a customer feedback/complaints procedure for each project.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.
- Devise and maintain systems for reporting defects arising during the work or afterwards.
- Review regularly the procedures for consulting and communicating with residents and suggest improvements.
- Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
- Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme
This is a full time role on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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