Scheduling Engineers - Customer Service Officer
| Dyddiad hysbysebu: | 12 Awst 2025 |
|---|---|
| Cyflog: | £13.74 i £15.40 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Includes Holiday Pay |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Medi 2025 |
| Lleoliad: | BL5 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Harvey McQueen Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
SERVICE OFFICER - SCHEDULING ENGINEERS ACROSS THE UK
We are looking for an excellent Scheduler with outstanding Customer Service skills to join our friendly and professional team at Logistics North.
You will play a crucial role scheduling and supporting our engineers on the road.
Business Unit / Department Description
The Support Offices are split over two sites, Northampton and Bolton, with both sites primary focus being to ensure a first class customer service to all our external customers and internal clients – Sales Team, Service function and management team.
Main Purpose of the Role
To provide process and analytical support to the UK Service Team in order to ensure that the day to day engineering operation is optimised to its maximum efficiency and that the profitability of the UK Service Department is managed and continuously improved.
Key Responsibilities and Main Tasks
- Support the Service Management Team to monitor and manage the field based Service Engineers and their workload on a day to day basis, ensuring that costs and customer service are optimised at all times.
- To track and allocate the distribution of work to the field based Service Engineers, accounting for the location of Service Engineers, working hours, skills base and contractual service requirements of the customers. Informing the relevant Service Management Team of any potential issues or concerns.
- To act as first point of contact for operational queries from Service Engineers, including the resolution of transactional issues which the Service Engineers do not have the access to complete. Escalating any queries to the Service Management Team as appropriate.
- Update customer portals with job completion details including but not limited to City FM
- To be responsible for requesting parts when required, ensuring that the process is completed in a timely manner
- Co-ordinate the movements of Service Engineers e.g. training, holiday, sickness and ensure the updating of the relevant systems
- Act as a proactive member of the company, providing cover where required and excellent customer service at all times.
- Maintain industry knowledge through awareness of developments and events, including competitors, legislation and trading practices which may impact on the future business opportunities, as well as maintaining a comprehensive and up-to-date knowledge of company products and services. Ensure that these knowledge levels are cascaded appropriately.
General:
- Take responsibility for your own sustained performance levels and personal development needs.
- Operate at all times within the Company’s policies and procedures, ensuring decision making is taken at the appropriate level and advice is sort as and when required.
- Live and maintain the Company’s guiding principles and competencies at all time, remembering you are an ambassador for the company – therefore operating at the highest professional and ethical standards at all times.
- Be aware at all times of the safety standards required by the Company, including health and safety regulations and ensure adherence to such standards.
- The delivery of any other additional and reasonable duties, as requested by your Manager.
The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities, in line with business needs.
You will track and allocate the distribution of work to the field based Service Engineers.
This is a Permanent Role
We are looking for an excellent Scheduler with outstanding Customer Service skills to join our friendly and professional team at Logistics North.
You will play a crucial role scheduling and supporting our engineers on the road.
Business Unit / Department Description
The Support Offices are split over two sites, Northampton and Bolton, with both sites primary focus being to ensure a first class customer service to all our external customers and internal clients – Sales Team, Service function and management team.
Main Purpose of the Role
To provide process and analytical support to the UK Service Team in order to ensure that the day to day engineering operation is optimised to its maximum efficiency and that the profitability of the UK Service Department is managed and continuously improved.
Key Responsibilities and Main Tasks
- Support the Service Management Team to monitor and manage the field based Service Engineers and their workload on a day to day basis, ensuring that costs and customer service are optimised at all times.
- To track and allocate the distribution of work to the field based Service Engineers, accounting for the location of Service Engineers, working hours, skills base and contractual service requirements of the customers. Informing the relevant Service Management Team of any potential issues or concerns.
- To act as first point of contact for operational queries from Service Engineers, including the resolution of transactional issues which the Service Engineers do not have the access to complete. Escalating any queries to the Service Management Team as appropriate.
- Update customer portals with job completion details including but not limited to City FM
- To be responsible for requesting parts when required, ensuring that the process is completed in a timely manner
- Co-ordinate the movements of Service Engineers e.g. training, holiday, sickness and ensure the updating of the relevant systems
- Act as a proactive member of the company, providing cover where required and excellent customer service at all times.
- Maintain industry knowledge through awareness of developments and events, including competitors, legislation and trading practices which may impact on the future business opportunities, as well as maintaining a comprehensive and up-to-date knowledge of company products and services. Ensure that these knowledge levels are cascaded appropriately.
General:
- Take responsibility for your own sustained performance levels and personal development needs.
- Operate at all times within the Company’s policies and procedures, ensuring decision making is taken at the appropriate level and advice is sort as and when required.
- Live and maintain the Company’s guiding principles and competencies at all time, remembering you are an ambassador for the company – therefore operating at the highest professional and ethical standards at all times.
- Be aware at all times of the safety standards required by the Company, including health and safety regulations and ensure adherence to such standards.
- The delivery of any other additional and reasonable duties, as requested by your Manager.
The above is not an exhaustive list of duties. The Company reserves the right to adapt, change and add to these duties, tasks and responsibilities, in line with business needs.
You will track and allocate the distribution of work to the field based Service Engineers.
This is a Permanent Role