Reception and Membership Assistant
| Dyddiad hysbysebu: | 11 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Awst 2025 |
| Lleoliad: | Barnsley, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | BASE71 Barnsley Youth Zone |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
As a Reception and Membership Assistant, you will play a vital role in front of house as you will be the first point of contact for Base71 Youth Zone members and any other visitors and guests to the Youth Zone.
You will oversee the busy reception area, ensuring young people enter sessions smoothly and their attendance and payments are accurately recorded.
You will also be responsible for processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.
Key Responsibilities:
Work with our Business Support Officer to create and implement reception processes and protocols ahead of opening.
Support growing the Youth Zone Membership, and supporting new members to sign up.
Take ownership of the reception area and work with other staff and service leads to ensure the most efficient and effective customer service and reception duty.
Ensure that any administration and paperwork is up to date and completed by the end of each session.
Deal with telephone enquiries, take and relay messages, screen and direct calls.
Support the smooth running of the Youth Zone sessions as required.
Why Join Us?
You’ll be part of a ground-breaking organisation that’s redefining youth work in South Yorkshire. We offer:
A chance to shape the creative programme of a brand-new Youth Zone from the ground up
A supportive, energetic team culture built around inclusion and creativity
Excellent training and development opportunities, including safeguarding and leadership
Real, daily opportunities to empower young people and celebrate their talents
This role follows a rotating schedule covering weekdays and weekends, with 5 working days and 2 days off each week. Shifts will include weekday evenings and weekend daytime or evening hours.
Please note that in line with our Safeguarding Policy, you must be age 21 as you will work across all of our sessions.
You will oversee the busy reception area, ensuring young people enter sessions smoothly and their attendance and payments are accurately recorded.
You will also be responsible for processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.
Key Responsibilities:
Work with our Business Support Officer to create and implement reception processes and protocols ahead of opening.
Support growing the Youth Zone Membership, and supporting new members to sign up.
Take ownership of the reception area and work with other staff and service leads to ensure the most efficient and effective customer service and reception duty.
Ensure that any administration and paperwork is up to date and completed by the end of each session.
Deal with telephone enquiries, take and relay messages, screen and direct calls.
Support the smooth running of the Youth Zone sessions as required.
Why Join Us?
You’ll be part of a ground-breaking organisation that’s redefining youth work in South Yorkshire. We offer:
A chance to shape the creative programme of a brand-new Youth Zone from the ground up
A supportive, energetic team culture built around inclusion and creativity
Excellent training and development opportunities, including safeguarding and leadership
Real, daily opportunities to empower young people and celebrate their talents
This role follows a rotating schedule covering weekdays and weekends, with 5 working days and 2 days off each week. Shifts will include weekday evenings and weekend daytime or evening hours.
Please note that in line with our Safeguarding Policy, you must be age 21 as you will work across all of our sessions.