Senior Community Outreach Worker
| Posting date: | 08 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | SE1 6DF |
| Remote working: | On-site only |
| Company: | Phoenix Futures |
| Job type: | Temporary |
| Job reference: | 3914 |
Summary
Phoenix Futures are looking for enthusiastic, passionate and motivated substance use professionals to join our new and innovative service aimed at improving access to drug and alcohol treatment for people who sleep rough in London.
Travel expenses (not including to and from the office) are paid for.
Make a difference where it matters most
Are you a passionate and experienced Substance Misuse Practitioner, Recovery Worker, or Outreach Specialist looking to support some of London's most vulnerable communities?
Join Phoenix Futures and be a part of a ground-breaking initiative helping people who are sleeping rough access life-changing drug and alcohol support.
We're recruiting a Senior Recovery Practitioner to join our London Regional Homeless Engagement with Substance Treatment Team (RhEST) - a newly commissioned service providing assertive outreach and trauma-informed support across the capital.
The Role
This is a hybrid outreach and home-based role with a focus on:
Engaging with rough sleepers across London who are affected by drug and/or alcohol use
Conducting needs and risk assessments in-person
Delivering trauma-informed, harm reduction support and brief psychosocial interventions
Advocating and referring into local statutory substance misuse services
Case manage clients independently while collaborating within a small, experienced, and supportive team
Navigating multi-agency partnerships to ensure holistic, coordinated care
Working flexibly and proactively engaging hard-to-reach clients to improve health outcomes, quality of life, and access to treatment
This is a summary of the main responsibilities. Please download and refer to the Role Profile for a complete breakdown of duties and expectations.
About You
We welcome candidates who are:
Experienced in supporting people with substance use and/or homelessness issues (essential)
Skilled in trauma-informed care and brief psychosocial interventions
Knowledgeable about harm reduction practices concerning substance use
Confident with risk management, safeguarding, and lone working protocols
Able to work independently, manage a complex caseload, and prioritise in a dynamic outreach environment
Empathetic, adaptable, and confident communicating with diverse communities and professionals
Willing and able to travel across London regularly (expenses covered) including early, late, or weekend work
Your Rewards
Starting salary of £30,836 annum, with opportunity to access potential yearly salary increments subject to appraisal
25 days annual leave plus Bank Holidays
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL, our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix have over 50 years’ experience of delivering pioneering services. This provision, part of a newly commissioned Pan-London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services.
We encourage and welcome applications from people of all backgrounds. We are committed to creating an equitable and inclusive working environment where everyone is free to be themselves.
Note: we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Travel expenses (not including to and from the office) are paid for.
Make a difference where it matters most
Are you a passionate and experienced Substance Misuse Practitioner, Recovery Worker, or Outreach Specialist looking to support some of London's most vulnerable communities?
Join Phoenix Futures and be a part of a ground-breaking initiative helping people who are sleeping rough access life-changing drug and alcohol support.
We're recruiting a Senior Recovery Practitioner to join our London Regional Homeless Engagement with Substance Treatment Team (RhEST) - a newly commissioned service providing assertive outreach and trauma-informed support across the capital.
The Role
This is a hybrid outreach and home-based role with a focus on:
Engaging with rough sleepers across London who are affected by drug and/or alcohol use
Conducting needs and risk assessments in-person
Delivering trauma-informed, harm reduction support and brief psychosocial interventions
Advocating and referring into local statutory substance misuse services
Case manage clients independently while collaborating within a small, experienced, and supportive team
Navigating multi-agency partnerships to ensure holistic, coordinated care
Working flexibly and proactively engaging hard-to-reach clients to improve health outcomes, quality of life, and access to treatment
This is a summary of the main responsibilities. Please download and refer to the Role Profile for a complete breakdown of duties and expectations.
About You
We welcome candidates who are:
Experienced in supporting people with substance use and/or homelessness issues (essential)
Skilled in trauma-informed care and brief psychosocial interventions
Knowledgeable about harm reduction practices concerning substance use
Confident with risk management, safeguarding, and lone working protocols
Able to work independently, manage a complex caseload, and prioritise in a dynamic outreach environment
Empathetic, adaptable, and confident communicating with diverse communities and professionals
Willing and able to travel across London regularly (expenses covered) including early, late, or weekend work
Your Rewards
Starting salary of £30,836 annum, with opportunity to access potential yearly salary increments subject to appraisal
25 days annual leave plus Bank Holidays
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL, our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix have over 50 years’ experience of delivering pioneering services. This provision, part of a newly commissioned Pan-London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services.
We encourage and welcome applications from people of all backgrounds. We are committed to creating an equitable and inclusive working environment where everyone is free to be themselves.
Note: we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.