Complaints Manager
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Farnborough, Surrey, GU14 0FB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4714321_1754586223 |
Crynodeb
Complaints Manager
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:
We are recruiting for a complaints manager to join our client on a long-term temporary assignment. Your role is to be a single point of contact for any business area in a time of difficulty, including important stakeholders. You will investigate complex complaints. Retain customers within our brands and use challenging circumstances to react positively and turn customers into brand ambassadors. Accountable as a final escalation point for manual goodwill authorities relating to expensive/escalated or complex repairs.
The opportunity:
You will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organisations improve products, services, and internal processes.
What will you bring to the global premium automotive brand:
- Educated to GCSE/A-Level equivalent.
- Strong interpersonal skills at all management levels.
- Effective organizational and time management skills.
- Proactive and able to react quickly.
- Able to work autonomously and use own initiative.
How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusio
nEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk