Defence Business Services (DBS) Veteran Services Case Manager
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £29,580 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | A pension contribution of 28.97% based on the listed salary |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Medi 2025 |
| Lleoliad: | RAF Cosford, WV7 3EX |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Defence |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 420345 |
Crynodeb
Veteran Services (VS) is part of the Armed Forces and Veterans Team and is responsible for providing support to the Armed Forces (AF) community through a Triage Service and a network of Case Managers across the UK and Republic of Ireland. We work with the Royal Navy, the British Army, the Royal Air Force, local authorities, voluntary organisations, service charities and OGDs. The support provided by VS includes, but is not limited to, assisting those transitioning from service to civilian life, advising bereaved families, applying for armed forces compensation, and offering information and guidance on the support available to the AF community. Our Transition services are governed by the MOD’s Holistic Transition Policy as detailed in Joint Service Publication (JSP)100.
Case Manager Role:
Working within VS as a Case Manager, you will be required to support Serving personnel, Service leavers, Veterans, and their families. Specifically, you will be required to facilitate access to the support our clients need based on a holistic assessment of a client’s situation, covering, amongst other aspects of life, healthcare, accommodation, finances, employment, and well-being. Case Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information, guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a Case Manager you will assess, support, and maintain contact with clients in line with VS’s policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the VS’s Case Management System.
Specific Role Requirements:
As a Case Manager, you will be required to provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and offer general advice on Service Pensions, as well as DWP benefits. You will also be required provide information and support for Service Leavers and their families, who are most likely to face challenges as they leave the AF and adjust to civilian life. Case Managers work directly with Service Leavers to provide information and facilitate access to the support they need, whether that be from another government department, local authorities, the NHS or trusted charities. You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert on the support provision(s) within your area. You will play a significant role working in partnership with VS colleagues on casework when required, sharing your expertise to build capacity across the VS team. You will play an active part in business-wide initiatives and events. You will be required to work with clients, stakeholders and colleagues by all suitable means including face to face, letter, email, phone and a range of meeting platforms including Skype and MS Teams. You Will have confidence and/or familiarity With MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills. Travel throughout your designated area of responsibility will be required and a valid driving licence is required. Occasional national travel and overnight stays will be necessary as part of the role to fulfil team training and meeting requirements.
Opportunity:
Joining VS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate. Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post. VS has been the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers under the previous Government to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations are available on gov.uk – The Independent Review of UK Government Welfare Services for Veterans – GOV.UK (www.gov.uk). Following the review and in response to the new Government’s priorities we have embarked on a significant programme of change which will continue into 2025/26. Continuing to adapt and flex in line with the evolving Government vision of support for veterans may affect the focus and responsibilities of our roles. This role presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations, and developments across the sector, to help you understand what changes we are likely to be implementing in due course.
A Case Manager is responsible for:
Delivery
Day to day delivery of a high quality, holistic and professional casework to clients, building trust and positive relationships with clients and stakeholders to facilitate optimal client outcomes. Ensuring accurate, timely and professional record keeping and adherence to defined policy and procedures.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
Case Manager Role:
Working within VS as a Case Manager, you will be required to support Serving personnel, Service leavers, Veterans, and their families. Specifically, you will be required to facilitate access to the support our clients need based on a holistic assessment of a client’s situation, covering, amongst other aspects of life, healthcare, accommodation, finances, employment, and well-being. Case Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information, guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a Case Manager you will assess, support, and maintain contact with clients in line with VS’s policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the VS’s Case Management System.
Specific Role Requirements:
As a Case Manager, you will be required to provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and offer general advice on Service Pensions, as well as DWP benefits. You will also be required provide information and support for Service Leavers and their families, who are most likely to face challenges as they leave the AF and adjust to civilian life. Case Managers work directly with Service Leavers to provide information and facilitate access to the support they need, whether that be from another government department, local authorities, the NHS or trusted charities. You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert on the support provision(s) within your area. You will play a significant role working in partnership with VS colleagues on casework when required, sharing your expertise to build capacity across the VS team. You will play an active part in business-wide initiatives and events. You will be required to work with clients, stakeholders and colleagues by all suitable means including face to face, letter, email, phone and a range of meeting platforms including Skype and MS Teams. You Will have confidence and/or familiarity With MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills. Travel throughout your designated area of responsibility will be required and a valid driving licence is required. Occasional national travel and overnight stays will be necessary as part of the role to fulfil team training and meeting requirements.
Opportunity:
Joining VS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate. Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post. VS has been the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers under the previous Government to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations are available on gov.uk – The Independent Review of UK Government Welfare Services for Veterans – GOV.UK (www.gov.uk). Following the review and in response to the new Government’s priorities we have embarked on a significant programme of change which will continue into 2025/26. Continuing to adapt and flex in line with the evolving Government vision of support for veterans may affect the focus and responsibilities of our roles. This role presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations, and developments across the sector, to help you understand what changes we are likely to be implementing in due course.
A Case Manager is responsible for:
Delivery
Day to day delivery of a high quality, holistic and professional casework to clients, building trust and positive relationships with clients and stakeholders to facilitate optimal client outcomes. Ensuring accurate, timely and professional record keeping and adherence to defined policy and procedures.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.