Dewislen

Customer Insights Manager

Manylion swydd
Dyddiad hysbysebu: 07 Awst 2025
Cyflog: £42,000 i £48,000 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 14 Awst 2025
Lleoliad: Evesham, Worcestershire, WR11 1GP
Cwmni: Karndean Designflooring LTD
Math o swydd: Parhaol
Cyfeirnod swydd: JOB491_1754575915

Gwneud cais am y swydd hon

Crynodeb

The Customer Insights Manager will bring heaps of hands on experience owning all customer related reporting metrics both operationally in the Contact Centre as well as the end to end customer journey. With advanced analytical and reporting skills, you will bring the Voice of the Customer to life with qualified data, in an accessible, meaningful way for key stakeholders across the business, helping to drive targeted operational change across the entire customer journey.

Responsibilities:

  • Own all customer metrics including contact centre metrics, as well as being able to build on these to provide valuable insight into customer behaviour and operational performance.

  • Provide regular performance reports and data insights to the Head of CX and leadership.

  • Collaborate with the Contact Centre Manager to align resource strategy with operational goals.

  • Support system implementations and operational changes with strong data models and documentation to validate design and measure impact.

  • Forecast contact volumes across channels (calls, emails, chats) using historical and predictive models which you will build.

Gwneud cais am y swydd hon