Credit Controller- EMSS Sundry Debt
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Medi 2025 |
| Lleoliad: | Leicester, NG2 3NG |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5852 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: Loxley House, Station Street, Nottingham, NG2 3NG
Worker Category: Hybrid Worker (team days once every 3 weeks)
Salary: £27,717 - £30,066 per annum (pro rata for part-time) Pay Award Pending
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 17.08.2025
Interview Date(s): 18.08.2025-22.08.2025
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same
EMSS are looking for x1 full-time Credit Controller to join their expanding, busy team
EMSS are going through an exciting period of growth and has a new Credit Controller opportunity available within our team.
The role would suit candidates with consumer collections experience who want to manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.
About the Role
The successful Credit Controller will be part of the East Midlands Shared Service, where the overriding standard is one of excellent customer service. The postholder will be responsible for the debt management of Sundry debt across multiple sectors and drive forward improvement of the ledger profile whilst meeting or exceeding customer needs.
It is intended that the post holder will work flexibly within the Accounts Receivable team and move into different sub-teams as required, ensuring the day-to-day operations work effectively. This will also contribute to professional development and to ensure organisational knowledge is distributed amongst all team members
About You
To apply for this post, you must:
- Have experience managing end-to-end ownership of the Ledger with specific KPI and collection targets met.
- Ensure collections are prioritised to minimise non-collection risk.
- Work in line with benchmarked best practice, Service User needs and Finance strategy
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
- Identify non-collectable debt and collate the write-off schedule for processing
- Identify the debt required for escalating to legal action and or external debt recovery
- Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to provide evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees in balancing their working lives with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances while still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style that determines where it can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories on the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
James Whitham - Collections Team Leader
Telephone: 0116 3057844
Email: James.whitham@emss.org.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement explaining how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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