1st Line Technician
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £25,000 i £29,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Medi 2025 |
| Lleoliad: | Milton, Cambridge |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Netmatters Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
What We Are Looking For:
We are looking for a passionate 1st Line Support Technician to join our team. You’ll help resolve technical issues for our clients and deliver exceptional customer service.
About Our Values (How We Work)
Netmatters is committed to the wellbeing and development of our team. We promote a healthy work-life balance and prioritise mental and physical health.
Teamwork is at the heart of what we do. We strive to deliver a great experience to clients, suppliers, and each other.
We’re a growing company that brings exciting opportunities and challenges. We also take pride in giving back—organising fundraising events, supporting charities, and taking real environmental action. We’ve achieved carbon neutrality and aim to go even further.
We’re an equal opportunities employer. We encourage applications from all suitably qualified individuals regardless of background. Our TRUE Values stand for openness, respect, and inclusion at every level.
What You Should Bring:
We’re looking for someone with solid IT and problem-solving skills in the following areas:
Anti-virus & general PC issues
Disk space, memory, and CPU troubleshooting
Office 365 Management
VPN and connectivity issues
Wi-Fi support
Creating users via Active Directory
PC/workstation installations
Service cancellations
IT project work
Anti-virus installation
You should also have:
Strong written and oral communication skills
Confidence on the phone with clients
A genuine passion for IT and learning
Excellent customer service skills
Experience in outsourced IT support
A full UK driving licence (some off-site work)
Some Specifics of the Role:
You’ll need to be organised, reliable, and confident in your responsibilities. The role requires excellent telephone manner, attention to detail, and consistency in completing tasks. You’ll work well under pressure, be flexible and punctual. During your six-month probation, office attendance is required five days a week.
Your First Few Weeks May Include:
Supporting PCs and servers (Win10, Win11, 2012–2022)
Installing PCs/upgrading software
Administering IP phone systems
Supporting client applications (training provided)
Setting up email and web hosting (Linux & Windows)
Mac support, both remotely and on-site
Bonus Skills (Nice to Have):
2+ years of experience supporting SME networks in an outsourced IT setting
What We Offer:
Competitive salary with regular reviews
On-site parking at all locations
Monthly Notable Awards recognising exceptional work
End-of-year awards with prizes and recognition
Opportunities for technical or managerial growth
Collaborative and supportive work environment
Mental health-focused workflow to separate work from personal life
Short-term sick pay and long-term illness protection
Enhanced parental leave packages and returners programme
Flexible profit share
33 days holiday (including bank holidays), rising to 35 with long service
Option to buy/sell holiday
Hybrid working options
In-house gym and showers (Wymondham office)
Private health insurance via Vitality
Access to Aviva Smart Health services
Electric car scheme after 12 months
Annual flu jabs and fresh fruit
Free access to a confidential personal life coach
Perkbox: free phone insurance, breakdown cover, discounts
Interest-free loans for unexpected expenses
Social and fitness events: BBQs, football, nights out
Lunch & Learn sessions with food provided
Recognition of life events and milestones
Staff feedback channels to help shape the company
Career development plans tailored to your goals
Open-plan offices with breakout areas and gaming setups
Outdoor seating and BBQ area
More About Us
Netmatters has 100+ team members and continues to grow. Our offices are in Cambridge, Wymondham, and Great Yarmouth, and we also support remote working.
Over the past 15 years, we’ve grown steadily while staying TRUE to our values of honesty, transparency, and client-first service.
Our Mission: To drive exceptional business growth for our clients by combining expert advice with innovative technology solutions.
We are looking for a passionate 1st Line Support Technician to join our team. You’ll help resolve technical issues for our clients and deliver exceptional customer service.
About Our Values (How We Work)
Netmatters is committed to the wellbeing and development of our team. We promote a healthy work-life balance and prioritise mental and physical health.
Teamwork is at the heart of what we do. We strive to deliver a great experience to clients, suppliers, and each other.
We’re a growing company that brings exciting opportunities and challenges. We also take pride in giving back—organising fundraising events, supporting charities, and taking real environmental action. We’ve achieved carbon neutrality and aim to go even further.
We’re an equal opportunities employer. We encourage applications from all suitably qualified individuals regardless of background. Our TRUE Values stand for openness, respect, and inclusion at every level.
What You Should Bring:
We’re looking for someone with solid IT and problem-solving skills in the following areas:
Anti-virus & general PC issues
Disk space, memory, and CPU troubleshooting
Office 365 Management
VPN and connectivity issues
Wi-Fi support
Creating users via Active Directory
PC/workstation installations
Service cancellations
IT project work
Anti-virus installation
You should also have:
Strong written and oral communication skills
Confidence on the phone with clients
A genuine passion for IT and learning
Excellent customer service skills
Experience in outsourced IT support
A full UK driving licence (some off-site work)
Some Specifics of the Role:
You’ll need to be organised, reliable, and confident in your responsibilities. The role requires excellent telephone manner, attention to detail, and consistency in completing tasks. You’ll work well under pressure, be flexible and punctual. During your six-month probation, office attendance is required five days a week.
Your First Few Weeks May Include:
Supporting PCs and servers (Win10, Win11, 2012–2022)
Installing PCs/upgrading software
Administering IP phone systems
Supporting client applications (training provided)
Setting up email and web hosting (Linux & Windows)
Mac support, both remotely and on-site
Bonus Skills (Nice to Have):
2+ years of experience supporting SME networks in an outsourced IT setting
What We Offer:
Competitive salary with regular reviews
On-site parking at all locations
Monthly Notable Awards recognising exceptional work
End-of-year awards with prizes and recognition
Opportunities for technical or managerial growth
Collaborative and supportive work environment
Mental health-focused workflow to separate work from personal life
Short-term sick pay and long-term illness protection
Enhanced parental leave packages and returners programme
Flexible profit share
33 days holiday (including bank holidays), rising to 35 with long service
Option to buy/sell holiday
Hybrid working options
In-house gym and showers (Wymondham office)
Private health insurance via Vitality
Access to Aviva Smart Health services
Electric car scheme after 12 months
Annual flu jabs and fresh fruit
Free access to a confidential personal life coach
Perkbox: free phone insurance, breakdown cover, discounts
Interest-free loans for unexpected expenses
Social and fitness events: BBQs, football, nights out
Lunch & Learn sessions with food provided
Recognition of life events and milestones
Staff feedback channels to help shape the company
Career development plans tailored to your goals
Open-plan offices with breakout areas and gaming setups
Outdoor seating and BBQ area
More About Us
Netmatters has 100+ team members and continues to grow. Our offices are in Cambridge, Wymondham, and Great Yarmouth, and we also support remote working.
Over the past 15 years, we’ve grown steadily while staying TRUE to our values of honesty, transparency, and client-first service.
Our Mission: To drive exceptional business growth for our clients by combining expert advice with innovative technology solutions.