Team Leader
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £29,245.62 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 22 days annual leave (pro rata) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Medi 2025 |
| Lleoliad: | Norwich, Norfolk, NR5 0AA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Orwell Housing Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ000275_1754561999 |
Crynodeb
Team Leader - Domestic Abuse Service
Waveney area
£29,245.62 per annum
38 hours per week; Permanent
Ref: LP016
Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies
Due to the location of the service, a full driving licence is essential.
We are a values-driven service committed to supporting individuals affected by domestic abuse. Our service empowers survivors to rebuild their lives in safety and with dignity. We provide inclusive, trauma-informed support that recognises the unique experiences of every individual.
We are currently seeking a passionate and experienced Team Leader to join our dedicated team. This is a vital role offering the opportunity to make a real difference in the lives of those affected by domestic abuse.
As a Team Lader, you will be part of the team delivering our Domestic Abuse Services which include safe accommodation services (refuge) and community-based services (early help and outreach). You will ensure that our customers receive an excellent level of support that uses a strengths-based and trauma informed approach and centered around their aims and aspirations. You will work alongside our customers to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
As Team Leader, you will oversee a team of frontline support staff delivering specialist services to survivors of domestic abuse. You will ensure high-quality, person-centred support is provided at all times, fostering a culture of safety, compassion, and empowerment.
You will provide day-to-day leadership, supervision, and guidance, ensuring staff are well supported and services are compliant with safeguarding and quality standards. Working closely with service managers and external partners, you'll play a key role in service development and delivery.
As part of this role…
- You will be central to ensuring that our customers have an outcomes based safety and support plan in place that meets their aims and aspirations
- You will support our customers to manage risk and take positive risks to enhance their wellbeing working alongside other support agencies to ensure a holistic approach
- You will lead in referrals, risk assessing and supporting the team to ensure that our customers, colleagues, and our buildings are safe by adhering to good practice, legislation and safeguarding procedures
- You will be actively engaging with our customers and wider stakeholders to ensure that the service thrives and delivers to our best ability
- You will ensure our service supports our customers to link into the local community, to gain new networks and opportunities through volunteering, training and work
- You will support the team to be strong advocates for our customers through getting to know them and recognising them as experts through their lived experiences
- Be able to evidence and deliver key elements of the Quality Assurance Framework required for monitoring service performance.
Our ideal candidate will have:
- Proven relevant work experience within this field
- Previous line management experience incorporating coaching and nurturing team members
- Previous experience of supporting team members working in a customer facing environment, dealing with often difficult and complex situations
- Previous experience of working alongside vulnerable customers
- Previous experience of safety and support planning and risk assessment through the delivery of a strengths-based and trauma focused approach
- Collaborative approach in supporting staff to maximise opportunities and positive outcome for our customers to increased safety and wellbeing
- Experience working within partnerships to deliver a positive outcome
We are looking for someone who is compassionate, resilient, and experienced in working with people affected by domestic abuse or other forms of trauma. You will have a strong understanding of safeguarding, risk management, and the challenges facing survivors.
More reasons to apply…
- 22 days annual leave (pro rata) plus bank holidays
- Reward and recognition awards
- Free DBS checks
- Cashback Health plan
- Access to Blue Light Card - membership fees applies.
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy
- Wellbeing programme
Person Specification:
- GCSE Maths and English (Grade 9-4 / A-C or equivalent)
- Supervisory qualification or commitment to achieve within 18 - 24 months
Interview Date: To be confirmed
Before applying…
Orwell is committed to safeguarding and safer employment and the principles of empowerment.
Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).
The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.
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