Complaints Team Leader
| Posting date: | 07 August 2025 |
|---|---|
| Salary: | £32,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 06 September 2025 |
| Location: | CM112UF |
| Remote working: | On-site only |
| Company: | Build Recruitment |
| Job type: | Permanent |
| Job reference: | 36413-9788 |
Summary
Role: Complaints Team Leader
Location: Basildon
Permanent – Full Time 40 hours
Saalry: £34k per annum
We are looking to recruit a Complaints Team Leader to join our team at our Basildon Complaints Team, from our office at Basildon.
About the Role
As the Customer Complaints Team Leader, you will also oversee a team of administrators who handle incoming stage 1, stage 2, and ombudsman complaints. Your role will involve analysing customer feedback gathered through various channels and developing a comprehensive service improvement plan that prioritizes the customer journey and satisfaction.
Key Responsibilities:
• Managing Complaints:
Handling stage 1, stage 2, and ombudsman complaints, ensuring they are resolved in line with company procedures.
• Team Leadership:
Overseeing a team of administrators, providing support and guidance on complaint resolution.
• Service Improvement:
Analyzing customer feedback and developing strategies to improve customer satisfaction and the overall customer journey.
• Process Management:
Ensuring compliance with company systems and processes, including maintaining accurate records and meeting KPIs.
• Communication:
Providing clear and effective communication to both customers and colleagues regarding complaints and service improvements.
Benefits
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
Please apply today ro call Leah Seber for more information
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.