740 - Decision Making Directorate - Decision Maker - Bangor, Ty Taf
| Dyddiad hysbysebu: | 07 Awst 2025 |
|---|---|
| Cyflog: | £30,975 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Awst 2025 |
| Lleoliad: | Pontypridd, Rhondda Cynon Taff |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Department for Work and Pensions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 740 |
Crynodeb
This campaign has roles available in several locations. Whilst you are able to select up to 2 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Decision Making. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.
We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time.
The roles available will be based in Bangor (Ty Pont Britannia), Ty Taf (Treforest Industrial Estate)
Successful candidates will be posted to a specific Executive Officer role. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP.
About us - Department for Work and Pensions GOV.UK
Job Description
Successful candidates can expect to be involved in a range of the following:
• Make decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals.
• Maintain knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes.
• Critically analyse and interpret data to make effective decisions across all parts of the Universal Credit claimant journey.
• Examine the facts, gathering additional information where required, and consider the relevant legislation to make decisions on each case.
• Ensure that decision outcomes are recorded on claimant accounts.
• Be mindful of the claimant experience when discussing and explaining decisions.
• Provide excellent customer service, considering a claimant’s individual circumstances including complex needs, when communicating with them.
• Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
• Have the ability and resilience to handle sensitive and challenging situations with all claimants.
• Deliver strong case management by checking outstanding work to identify, prioritise and complete work effectively.
• Inform Case Managers and Work Coaches about decision outcomes by issuing appropriate notifications and taking a ‘once and done approach' to assist claimants.
• Ensure each claimant receives the correct amount of UC, at the right time.
• Stay informed about service changes and personally impact on continuous improvement by providing feedback on our systems and processes.
• Take ownership of personal development utilising self-service digital learning, communications tools, and self-service guidance.
• For roles based in Wales, the ability to speak Welsh is desirable.
This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.
Person Specification
What we are looking for:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We have exciting, challenging and rewarding roles available in Decision Making.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Decision Making. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.
We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time.
The roles available will be based in Bangor (Ty Pont Britannia), Ty Taf (Treforest Industrial Estate)
Successful candidates will be posted to a specific Executive Officer role. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP.
About us - Department for Work and Pensions GOV.UK
Job Description
Successful candidates can expect to be involved in a range of the following:
• Make decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals.
• Maintain knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes.
• Critically analyse and interpret data to make effective decisions across all parts of the Universal Credit claimant journey.
• Examine the facts, gathering additional information where required, and consider the relevant legislation to make decisions on each case.
• Ensure that decision outcomes are recorded on claimant accounts.
• Be mindful of the claimant experience when discussing and explaining decisions.
• Provide excellent customer service, considering a claimant’s individual circumstances including complex needs, when communicating with them.
• Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
• Have the ability and resilience to handle sensitive and challenging situations with all claimants.
• Deliver strong case management by checking outstanding work to identify, prioritise and complete work effectively.
• Inform Case Managers and Work Coaches about decision outcomes by issuing appropriate notifications and taking a ‘once and done approach' to assist claimants.
• Ensure each claimant receives the correct amount of UC, at the right time.
• Stay informed about service changes and personally impact on continuous improvement by providing feedback on our systems and processes.
• Take ownership of personal development utilising self-service digital learning, communications tools, and self-service guidance.
• For roles based in Wales, the ability to speak Welsh is desirable.
This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.
Person Specification
What we are looking for:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We have exciting, challenging and rewarding roles available in Decision Making.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
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