Customer HUB Advisor - Reception
| Posting date: | 06 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,087 |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Saint Helens, WA9 1LD |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 480 |
Summary
Job Advert
Are you passionate about delivering exceptional customer service and being the first friendly face people meet?
Join us as a Customer HUB Advisor – Reception and become the first point of contact for our customers, ensuring they receive the
right advice, prompt resolutions, and a positive experience from the moment they connect with us.
This role is fast-paced, rewarding, and gives you the opportunity to work with a wide range of teams across the business, building
strong partnerships to deliver the very best service.
This role is based across our Liverpool, Warrington and St Helens offices on a rota basis.
What You’ll Be Doing:
* Welcome customers in person at reception and act as the first point of resolution for all enquiries.
* Provide accurate advice across housing services, ensuring all interactions are correctly processed in the Housing Management
System.
* Handle rent-related queries, take payments, agree arrangements to pay, and promote arrears reduction.
* Process rehousing applications, advise on choice-based lettings, and complete verification checks.
* Support tenancy management processes including transfers, mutual exchanges, and anti-social behaviour cases.
* Apply our repairs policy to raise, prioritise, and manage repair requests, ensuring customers understand landlord and tenant
responsibilities.
* Investigate, update, and resolve customer concerns or complaints.
* Encourage and assist customers in accessing our digital services, including setting up online accounts.
What We’re Looking For:
* Educated to 4 GCSE (or equivalent) Grade C or above including English
* Demonstrable IT skills and accurately inputting customer data into case
* CIH level 3 or willingness to work towards
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit for Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Are you passionate about delivering exceptional customer service and being the first friendly face people meet?
Join us as a Customer HUB Advisor – Reception and become the first point of contact for our customers, ensuring they receive the
right advice, prompt resolutions, and a positive experience from the moment they connect with us.
This role is fast-paced, rewarding, and gives you the opportunity to work with a wide range of teams across the business, building
strong partnerships to deliver the very best service.
This role is based across our Liverpool, Warrington and St Helens offices on a rota basis.
What You’ll Be Doing:
* Welcome customers in person at reception and act as the first point of resolution for all enquiries.
* Provide accurate advice across housing services, ensuring all interactions are correctly processed in the Housing Management
System.
* Handle rent-related queries, take payments, agree arrangements to pay, and promote arrears reduction.
* Process rehousing applications, advise on choice-based lettings, and complete verification checks.
* Support tenancy management processes including transfers, mutual exchanges, and anti-social behaviour cases.
* Apply our repairs policy to raise, prioritise, and manage repair requests, ensuring customers understand landlord and tenant
responsibilities.
* Investigate, update, and resolve customer concerns or complaints.
* Encourage and assist customers in accessing our digital services, including setting up online accounts.
What We’re Looking For:
* Educated to 4 GCSE (or equivalent) Grade C or above including English
* Demonstrable IT skills and accurately inputting customer data into case
* CIH level 3 or willingness to work towards
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit for Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.