ICT Technical Support Analyst (Schools)
| Dyddiad hysbysebu: | 06 Awst 2025 |
|---|---|
| Cyflog: | £31,537.00 i £33,699.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Awst 2025 |
| Lleoliad: | Merthyr Tydfil, Merthyr Tydfil County |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Merthyr Tydfil County Borough Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RE-1820 |
Crynodeb
Fixed Term Post / 6 Months Secondment
Start / End Dates to be confirmed
Background
Merthyr Tydfil County Borough Council provides ICT services and support to 25 schools in the local area. The School’s ICT Support Team, part of the Council’s wider ICT Department, is an established team of five staff, providing a range of hardware, software, user and systems support. The services we provide caters to the requirements of our Learners, School Leaders, Teaching and Support Staff. Merthyr Tydfil CBC is committed to providing high quality ICT support services and is seeking to attract people who can provide excellent support and advice to our users.
The Role
To provide technical ICT support and advice to schools. Primarily working closely with a smaller group of schools, the role involves visiting school on a weekly basis to deal with requests for service, proactively supporting the users; resolving IT faults; and meeting the agreed service targets.
As part of a commitment to providing high quality ICT support services, you will be required to take an active role in developing and improving the ICT services provided by the Council. This will involve working independently, with some guidance, providing continued ICT support to schools, building close working relationships with users/customers and departmental colleagues and assisting schools to develop ICT systems in line with school’s current requirements and our shared ICT and Digital Strategy.
For further information please contact Philip Strand on 01685 725000 or email Philip.Strand@merthyr.gov.uk
You will be required to provide evidence of all qualifications specified as essential.
If you do not have access to the internet, application forms can be obtained by telephoning 01685 725000 and are to be returned no later than 21.08.2025 to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.
Email: Human.ResourcesAdmin@merthyr.gov.uk
Ability to speak Welsh is desirable.
Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.
All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both.
Any breach of confidentiality may lead to disciplinary action.
We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.
Start / End Dates to be confirmed
Background
Merthyr Tydfil County Borough Council provides ICT services and support to 25 schools in the local area. The School’s ICT Support Team, part of the Council’s wider ICT Department, is an established team of five staff, providing a range of hardware, software, user and systems support. The services we provide caters to the requirements of our Learners, School Leaders, Teaching and Support Staff. Merthyr Tydfil CBC is committed to providing high quality ICT support services and is seeking to attract people who can provide excellent support and advice to our users.
The Role
To provide technical ICT support and advice to schools. Primarily working closely with a smaller group of schools, the role involves visiting school on a weekly basis to deal with requests for service, proactively supporting the users; resolving IT faults; and meeting the agreed service targets.
As part of a commitment to providing high quality ICT support services, you will be required to take an active role in developing and improving the ICT services provided by the Council. This will involve working independently, with some guidance, providing continued ICT support to schools, building close working relationships with users/customers and departmental colleagues and assisting schools to develop ICT systems in line with school’s current requirements and our shared ICT and Digital Strategy.
For further information please contact Philip Strand on 01685 725000 or email Philip.Strand@merthyr.gov.uk
You will be required to provide evidence of all qualifications specified as essential.
If you do not have access to the internet, application forms can be obtained by telephoning 01685 725000 and are to be returned no later than 21.08.2025 to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.
Email: Human.ResourcesAdmin@merthyr.gov.uk
Ability to speak Welsh is desirable.
Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.
All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both.
Any breach of confidentiality may lead to disciplinary action.
We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.