Band 3 Clinical Services Administrator - Swindon Talking Therapies
| Dyddiad hysbysebu: | 05 Awst 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Awst 2025 |
| Lleoliad: | Swindon, SN1 4GB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9342-25-0738 |
Crynodeb
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff. Multidisciplinary Teams (Community or Inpatient). Services Users and Carers. Health and Social Care teams. Third sector/voluntary agencies. Community groups and local authority provision. Other statutory agencies e.g. Police, Ministry of Justice etc. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Manage waiting lists and book appointments as space becomes available. Process online self-referrals and send electronic booking links. Negotiate diary conflicts and competing priorities. Exchange verbal and written information with patients, staff and carers relating to appointments and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This will include sensitive information. The provision of and updating of patient notes, collation of information. Maintain an accurate appointment system for all practitioners within the Talking Therapies Team. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitate the administration processes for the Team meeting. Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Manage both telephone and face to face contacts with distressed service users in a supportive and empathic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalate issues to the Lead Clinical Services Administrator as appropriate. Arrange and rearrange appointments etc.as appropriate Support the induction of new staff members as required. Produce confidential correspondence and reports on a frequent basis. Maintain efficient and effective electronic filing system and patient records to access and extract information as needed. Take and distribute formal minutes as necessary. Clerical duties including photocopying and scanning. Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards. Provide cover for colleagues when and where necessary. Plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients, relatives or carers as appropriate within information governance rules.