Assurance Support Officer
| Dyddiad hysbysebu: | 05 Awst 2025 |
|---|---|
| Cyflog: | £24,404 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Ipswich, Suffolk, IP1 2BX |
| Cwmni: | Suffolk County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 20028 |
Crynodeb
- Suffolk County Council and Suffolk Fire and Rescue Service
- Address: Endeavour House, Russell Road, Ipswich, Suffolk IP1 2BX
- Salary: £24,404 per annum (pro rata for part time)
- Hours: 37 hours per week - Flexible working options available
- Contract: Permanent
This is a fantastic opportunity to join the Suffolk Fire and Rescue Service’s (SFRS) Performance and Improvement Team. We believe that when our people grow, our communities thrive. That's why we're looking for a passionate Assurance Support Officer to join our team. Here, you'll find more than just a job, you'll discover opportunities to develop your skills, make a meaningful impact, and reimagine what's possible.
Reimagine the possibilities.
Your role and responsibilities
As an Assurance Support Officer, you’ll be instrumental in maintaining data integrity and supporting our continuous improvement efforts.
You will:
- manage our Incident Reporting System (IRS), performing effective quality assurance checks to ensure every piece of data is accurate and complete, this is crucial for our internal insights and external reporting
- be providing comprehensive guidance and ongoing support to our IRS Champions and new Crew Managers, even helping with password resets and other administration tasks when needed
- be actively involved in collating and publishing vital IRS returns for the Home Office, making sure everything is submitted accurately and on time. You'll gather and process data for key external bodies like HMICFRS and the NFCC, contributing directly to critical national insights
- be assisting in the design, building, and maintenance of our performance data dashboards
- collate data, providing insights that inform our service improvements and ensure compliance against various standards
- be a key support to the wider Performance & Improvement Team, helping with KPI development, preparing information briefings, and collating essential statistics
- foster strong relationships with both internal colleagues and external agencies, ensuring a seamless flow of data and reporting
- support the management of our internal systems for tracking performance, providing crucial data reports that help us continually improve
- develop effective working partnerships that truly enhance what our P&I (Performance and Improvement) function delivers.
While this gives you a snapshot, you’ll also have personal objectives linked to our strategic plans that we’ll discuss when you start.
We’re excited for you to join us and thrive in this role.
You will need
We're looking for someone who is passionate and detail-oriented to join our team with:
- experience working with IT administrative systems like Incident Reporting Systems, SharePoint, and MS 365 Planner.
- a background in an assurance, audit, or performance function.
- excellent communication skills, both written and verbal, to connect with a diverse range of people.
- strong IT proficiency, especially with Microsoft applications, and experience with SharePoint.
- proficiency in using PowerBI.
- a collaborative spirit and the ability to build strong working relationships with various stakeholders.
- the capability to collate data and transform it into insightful reports.
- a flexible and adaptable approach, with strong time management and organisational skills to prioritise workloads effectively.
While not essential, knowledge of Incident Reporting Systems, particularly those used by Suffolk Fire and Rescue, and an understanding of operational firefighting procedures would be beneficial.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The P&I team is a small, friendly, and dedicated group at Suffolk Fire and Rescue Service. Our core purpose is to provide essential performance support to SFRS staff by ensuring our activities are effectively reported. This offers crucial assurance to our senior leadership, our fire service steering group, and the wider county council. What motivates us is the direct impact our work has on enhancing operational and organisational assurance for the service and, ultimately, on improving community safety.
We pride ourselves on a collaborative spirit, working closely with various departments to drive continuous improvement. We're passionate about producing insightful reports and dashboards that support local, regional, and national workstreams. We believe in empowering each other, fostering a culture of continuous learning and mutual support.
We're big believers in a healthy work-life balance. Our team embraces flexible working options, including hybrid working where possible. While we love our office days and the chance to collaborate face-to-face, we typically ask for a minimum of three days in the office environment each week. This blend allows us to maintain strong team connections while offering flexibility. We find it incredibly rewarding to be part of a team that makes such a significant, tangible impact on our service.
Empowering Everyone
We’re also big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
If you have any questions about the role and your suitability, please contact Claire Anderson, by emailing claire.anderson2@suffolk.gov.uk by calling 07919 020721.
How to apply
Step 1 - Read the Job and Person Profile (Word)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Complete the Supporting Statement template answering the following questions (no more than 250 words per question)
- Question 1: Can you describe a time you were responsible for checking information or data to make sure it was accurate and complete? What was your process, and what did you achieve?
- Question 2: Tell us about a situation where you had to explain a technical process or a set of instructions to someone who wasn't familiar with it. How did you ensure they understood, and what was the result?
- Question 3: Describe a time you used PowerBI (or a similar data visualisation tool) to present information or insights to others. What was the purpose of your presentation, and how did you ensure the audience understood the key takeaways?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 17 August 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Address: Endeavour House, Russell Road, Ipswich, Suffolk IP1 2BX
- Salary: £24,404 per annum (pro rata for part time)
- Hours: 37 hours per week - Flexible working options available
- Contract: Permanent
This is a fantastic opportunity to join the Suffolk Fire and Rescue Service’s (SFRS) Performance and Improvement Team. We believe that when our people grow, our communities thrive. That's why we're looking for a passionate Assurance Support Officer to join our team. Here, you'll find more than just a job, you'll discover opportunities to develop your skills, make a meaningful impact, and reimagine what's possible.
Reimagine the possibilities.
Your role and responsibilities
As an Assurance Support Officer, you’ll be instrumental in maintaining data integrity and supporting our continuous improvement efforts.
You will:
- manage our Incident Reporting System (IRS), performing effective quality assurance checks to ensure every piece of data is accurate and complete, this is crucial for our internal insights and external reporting
- be providing comprehensive guidance and ongoing support to our IRS Champions and new Crew Managers, even helping with password resets and other administration tasks when needed
- be actively involved in collating and publishing vital IRS returns for the Home Office, making sure everything is submitted accurately and on time. You'll gather and process data for key external bodies like HMICFRS and the NFCC, contributing directly to critical national insights
- be assisting in the design, building, and maintenance of our performance data dashboards
- collate data, providing insights that inform our service improvements and ensure compliance against various standards
- be a key support to the wider Performance & Improvement Team, helping with KPI development, preparing information briefings, and collating essential statistics
- foster strong relationships with both internal colleagues and external agencies, ensuring a seamless flow of data and reporting
- support the management of our internal systems for tracking performance, providing crucial data reports that help us continually improve
- develop effective working partnerships that truly enhance what our P&I (Performance and Improvement) function delivers.
While this gives you a snapshot, you’ll also have personal objectives linked to our strategic plans that we’ll discuss when you start.
We’re excited for you to join us and thrive in this role.
You will need
We're looking for someone who is passionate and detail-oriented to join our team with:
- experience working with IT administrative systems like Incident Reporting Systems, SharePoint, and MS 365 Planner.
- a background in an assurance, audit, or performance function.
- excellent communication skills, both written and verbal, to connect with a diverse range of people.
- strong IT proficiency, especially with Microsoft applications, and experience with SharePoint.
- proficiency in using PowerBI.
- a collaborative spirit and the ability to build strong working relationships with various stakeholders.
- the capability to collate data and transform it into insightful reports.
- a flexible and adaptable approach, with strong time management and organisational skills to prioritise workloads effectively.
While not essential, knowledge of Incident Reporting Systems, particularly those used by Suffolk Fire and Rescue, and an understanding of operational firefighting procedures would be beneficial.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The P&I team is a small, friendly, and dedicated group at Suffolk Fire and Rescue Service. Our core purpose is to provide essential performance support to SFRS staff by ensuring our activities are effectively reported. This offers crucial assurance to our senior leadership, our fire service steering group, and the wider county council. What motivates us is the direct impact our work has on enhancing operational and organisational assurance for the service and, ultimately, on improving community safety.
We pride ourselves on a collaborative spirit, working closely with various departments to drive continuous improvement. We're passionate about producing insightful reports and dashboards that support local, regional, and national workstreams. We believe in empowering each other, fostering a culture of continuous learning and mutual support.
We're big believers in a healthy work-life balance. Our team embraces flexible working options, including hybrid working where possible. While we love our office days and the chance to collaborate face-to-face, we typically ask for a minimum of three days in the office environment each week. This blend allows us to maintain strong team connections while offering flexibility. We find it incredibly rewarding to be part of a team that makes such a significant, tangible impact on our service.
Empowering Everyone
We’re also big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
If you have any questions about the role and your suitability, please contact Claire Anderson, by emailing claire.anderson2@suffolk.gov.uk by calling 07919 020721.
How to apply
Step 1 - Read the Job and Person Profile (Word)
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Complete the Supporting Statement template answering the following questions (no more than 250 words per question)
- Question 1: Can you describe a time you were responsible for checking information or data to make sure it was accurate and complete? What was your process, and what did you achieve?
- Question 2: Tell us about a situation where you had to explain a technical process or a set of instructions to someone who wasn't familiar with it. How did you ensure they understood, and what was the result?
- Question 3: Describe a time you used PowerBI (or a similar data visualisation tool) to present information or insights to others. What was the purpose of your presentation, and how did you ensure the audience understood the key takeaways?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 17 August 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
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