Reception Team Leader
| Dyddiad hysbysebu: | 04 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | Doncaster, DN12 3JW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1885-25-0033 |
Crynodeb
Team Leadership and Management Lead, supervise, and support the reception team on a day-to-day basis. Organise and maintain staff rotas, ensuring appropriate cover across all reception shifts. Support with recruitment, induction, and training of reception staff. Conduct regular performance reviews and address any issues in line with practice policies. Encourage a positive, professional, and cohesive team culture. Oversee all front-desk duties including patient check-in, appointment scheduling, repeat prescription requests, and general enquiries. Monitor workload and workflows to ensure efficiency and equitable task distribution. Ensure that reception processes are consistent, secure, and compliant with data protection and confidentiality guidelines. Handle patient complaints or difficult situations with sensitivity and professionalism, escalating to the Practice Manager where appropriate. Act as a key point of contact between reception staff, clinical teams, and management. Facilitate effective communication and coordination within the practice and with external healthcare providers. Lead reception team meetings and contribute to wider practice meetings as required. Assist the Practice Manager with administrative tasks, audits, and reporting. Support with implementation and review of policies and procedures. Contribute to the practices quality improvement initiatives and help ensure compliance with CQC and NHS standards. Identify areas for improvement in reception services and recommend or implement changes. Help embed a culture of learning, reflection, and service excellence across the team. Reports to the Practice Manager. Works closely with GPs, nurses, healthcare assistants, and administrative staff. Liaises with external services including pharmacies, community care providers, and hospitals.