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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Endoscopy Booking Coordinator
| Dyddiad hysbysebu: | 04 Awst 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Awst 2025 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9203-25-0439 |
Crynodeb
Negotiate patient appointments to attend for endoscopy procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates. Ensure all relevant patient information is recorded on the Trusts IT systems and updated accordingly, including early offers of operation date. To be the point of contact in the Trust for booking enquiries from patients. Work flexibly and provide cross cover for colleagues in the Department. Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner. Booking Management Liaise with clinicians to create a database of procedures times, together with key information regarding fully utilising endoscopy lists. Strict adherence to sequential booking, access booking times and the waiting list policy is essential. Order any specialised equipment as necessary in a timely manner to ensure equipment is available for the list. Ensure any patients who have not responded to invite letters are dealt with in line with the waiting list policy. Create and distribute procedure lists appropriately to relevant areas, informing of any changes when they arise. Communication Be clear, concise, polite, friendly and professional when communicating with patients, their relatives and carers as well as with hospital consultants, nurses, other health professionals, hospital staff from own and other departments and staff from general practice. Exemplify best practice in communication with patients, relatives and carers. Ensure patients are sent appropriate communications regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information. Communicate with patients of an individual basis both face to face and over the telephone, to both book patient appointments and answer queries on behalf of the clerical team. Service Improvement/Team Development Be involved in the development & revision of protocols & processes as required. Co-operate in the introduction of new technology and developments associated with the Patient Administration System. Ability to provide advice and train staff in the administrative processes on the Unit. Data Quality Ensure any data entries are accurate and good record keeping is maintained at all times. Ensure surveillance waiting lists are regularly validated and actioned to ensure accurate and timely booking for all patients. Plan own daily workload, including routine, periodic checks on outstanding work to ensure patients are appointed systematically and in turn, in line with Cancer, Diagnostics and 18 week targets. Participate in any patient satisfaction surveys carried out for the Endoscopy Unit.