Receptionist - Buxton Medical Practice
| Dyddiad hysbysebu: | 04 Awst 2025 |
|---|---|
| Cyflog: | £23,875.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £23875.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Awst 2025 |
| Lleoliad: | Buxton, SK17 9BZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | M0051-RECEP-BMP-PC |
Crynodeb
Purpose of the Role DHU Healthcare CIC is a non-profit making provider of primary care, urgent care and out-of-hour services within Derbyshire, a population of just over one million. This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care including knowledge of clinical systems specifically SystmOne. A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care CIC. Key Success Measures Compassionate - We show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patients, people and communities. Accomplished - We are available day and night a responsive, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual. Respectful - We recognise the value that individual and team differences bring - welcoming views, listening, being honest, and learning from others experiences. Encouraging - We believe everyone matters, so we inspire confidence in others - promoting speakingup, fostering career-long learning and development, and supporting improvement ideas. Key Areas of Responsibility & Accountability Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager. To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left. To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner. To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff. Comfort call patients if DNA To receive and record requests for home visits, following the protocol for this. To receive patients, dealing with their enquiries and explaining surgery procedures. To make new and follow-up appointments and deal efficiently with appointment bookings. To extract patient records as required. To check daily mail, extract and file any other relevant documents. To summarise patient records, following protocol. To undertake all aspects of data entry. To type outgoing correspondence. To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on. To maintain the waiting area in a neat and tidy condition. To provide a positive image of the organisation. To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development. To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view. To adhere to all DHU Health Care CIC Policies and Procedures as necessary. To maintain confidentiality of information relating to patients, clients, staff and other users of the services. To undertake any other duties commensurate with the role, within the bounds of his/her own competence. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Values, behaviours and principles We are always: Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas Health & Safety The post holder is required to take responsibility for their own personal safety and that of other persons who may be affected by his/her acts or omissions at work. The post holder is required to comply with DHU Health Care CICs Health & Safety Policy and Procedures. Infection Prevention & Control Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. Safeguarding DHU Health Care is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. Diversity DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission, we are dedicated to eliminating discrimination.