Administrator
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Awst 2025 |
| Lleoliad: | Wisbech, PE13 3AB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9448-25-0223 |
Crynodeb
Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times. Answer telephone calls from members of the public, communicate information about the service, register the patients on systmone and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner. Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system. Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas. Administer referrals from the electronic referral system, the self-referral system and the email inbox to include: retrieval and attachment of clinical referral information. Registering the patients and referral opening on SystmOne Adding the patients to appropriate waiting list for triage and questionnaire sending. Maintain the waiting lists by: Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health). Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health). Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy. To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP. Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox). To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals. Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given. The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients. Ensure photocopying / scanning is carried out appropriately and dealt with accordingly. Support with booking interpreter services for patients requiring a translator. Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties. Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all times In conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary. To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager. Support with the ordering of equipment and stock via the oracle system. Raise jobs with the estates team for any issues or concerns with the building. The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.