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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Digital Transformation Helpdesk Administrator
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Cyflog: | £29,651.00 i £31,312.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29651.00 - £31312.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | Dartford, DA2 7WG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9277-25-0971 |
Crynodeb
Helpdesk Operations Handle and prioritise ServiceDesk requests and concerns from staff. Monitoring respond time for each enquiry Maintain and update ServiceDesk base as requests are managed and resolved. Track ongoing tasks, issue delay notices if required, and run monitoring reports. Escalate complex or serious incidents when necessary. Administrative Support Perform clerical duties as directed by senior digital staff. Maintain clean and safe working areas; report faults and incidents. Order office supplies and support resource management. Customer Service and Communication Provide professional, friendly service via all communication channels. Welcome and assist visitors or redirect them appropriately. Use tact, diplomacy, and empathy when dealing with varying levels of digital understanding. Maintain positive relationships with colleagues, contractors, and members of the public. Team and Training Support Support the wider Digital Transformation team with systems and processes. Attend and contribute to team meetings, sharing relevant information. Offer basic training or guidance to team members on helpdesk and administrative functions. Provide cover and flexibility across the team when needed.