Casual Customer Service Advisor
| Dyddiad hysbysebu: | 28 Ebrill 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12.96 per hour |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 31 Awst 2025 |
| Lleoliad: | Bristol, BS1 3NU |
| Cwmni: | National Express |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | NX-1118 |
Crynodeb
We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at Cardiff Coach Station.
Location: Cardiff Coach Station
Schedule: No guaranteed hours
Although offered shifts can be between 07:45 until 19:45, Monday to Sunday.
Interview Date: Wednesday 13th August (onsite)
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
What you'll do...
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you'll need...
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness – this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays + up to midnight for festivals and events
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We may close applications early if we receive a high volume of interest, so don’t delay – apply today!
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.