Family Support Worker
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Cyflog: | £24,637 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | HMPNOR, HMP Norwich, Knox Road, Norwich, Norfolk, NR1 4LU |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Phoenix Futures |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 3907 |
Crynodeb
Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.
The Role
As a family support worker, you will support families and loved ones of prisoners who are using substances or are in recovery at HMP Norwich to reach their goals and change their lives for the better. The role is full time 37.5 hours per week. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.
About You
To join us as a family support worker at HMP Norwich, you will need:
Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or family support
Evidence of effective partnership working and the ability to network for the benefit of the client and service
Evidence of managing a busy caseload or tasks and excellent organisational skills
To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
Excellent communication skills, both written and verbal
Understand complex issues presented by people entering custody and how this impacts their families and loved ones.
Determined, with a drive to succeed and a willingness to learn
Passionate and enthusiastic about making a real difference to the lives of people we support
Other organisations may call this role Family Worker, Family Co-ordinator, or Family Recovery Worker.
So, if you’re seeking your next challenge as a Family Support Worker, please get in touch or apply today.
Your Rewards
Starting salary of £24 637, with opportunity to access four potential yearly salary increments subject to appraisal.
Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Service
Phoenix Futures provide the psychosocial substance use service at HMP Norwich. HMP Norwich is a multi site prison housing Category B, C and D prisoners. We work across all three sites, supporting people around their drug and alcohol use. We work closely with the clinical substance use team, and provide the psychosocial support within the Incentivised Substance Free Living landing. It is a busy and challenging service, where you have the opportunity to support people around the start of their recovery journeys, aswell as those who are already further along within their recovery.
As the Family Support Worker, you will be based at HMP Norwich, working across all three sites, with access to team offices. There is free parking available on site. The site is on local bus routes from Norwich station and the city centre.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
#PF
The Role
As a family support worker, you will support families and loved ones of prisoners who are using substances or are in recovery at HMP Norwich to reach their goals and change their lives for the better. The role is full time 37.5 hours per week. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.
About You
To join us as a family support worker at HMP Norwich, you will need:
Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or family support
Evidence of effective partnership working and the ability to network for the benefit of the client and service
Evidence of managing a busy caseload or tasks and excellent organisational skills
To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
Excellent communication skills, both written and verbal
Understand complex issues presented by people entering custody and how this impacts their families and loved ones.
Determined, with a drive to succeed and a willingness to learn
Passionate and enthusiastic about making a real difference to the lives of people we support
Other organisations may call this role Family Worker, Family Co-ordinator, or Family Recovery Worker.
So, if you’re seeking your next challenge as a Family Support Worker, please get in touch or apply today.
Your Rewards
Starting salary of £24 637, with opportunity to access four potential yearly salary increments subject to appraisal.
Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Service
Phoenix Futures provide the psychosocial substance use service at HMP Norwich. HMP Norwich is a multi site prison housing Category B, C and D prisoners. We work across all three sites, supporting people around their drug and alcohol use. We work closely with the clinical substance use team, and provide the psychosocial support within the Incentivised Substance Free Living landing. It is a busy and challenging service, where you have the opportunity to support people around the start of their recovery journeys, aswell as those who are already further along within their recovery.
As the Family Support Worker, you will be based at HMP Norwich, working across all three sites, with access to team offices. There is free parking available on site. The site is on local bus routes from Norwich station and the city centre.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
#PF
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