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Care Coordinator - Central Camden PCN
| Dyddiad hysbysebu: | 01 Awst 2025 |
|---|---|
| Cyflog: | £27,000.00 i £32,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27000.00 - £32000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | London, WC1N 1PD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0328-25-0007 |
Crynodeb
The following are the core responsibilities of the PCN Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Strategic Support the PCN with patient call/recall, appointment booking and proactive reminders through texts, telephone, and letters. Work with the PCN to identify and manage patient caseloads and support personalised care. Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals. Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles. Support the delivery of enhanced services and other PCN service requirements. Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions. Construct and run searches and reports using the clinical system, EMIS Web. Support the coordination and manage the administrative functions of MDTs. Provide ad hoc support to the PCN team and clinical leads. Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required. Prepare and produce reports, spreadsheets, and presentations as required. Communication Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments. Follow-up with patients who do not attend appointments. Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating. Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services. Record clear, accurate and contemporaneous notes, and coding in patients medical records. Develop and maintain effective working relationships with internal and external stakeholders. Liaise with outside agencies and local community centres to help coordinate pathways of care for patient. Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening. Deal with telephone and email enquiries, and patient call backs in a timely and proficient manner. Obtain, collate, and evaluate patient feedback. Quality Improvement Review the completeness and accuracy of data entered in clinical systems. Support the CHE / PCN team with data reconciliation. Perform data quality checks and undertake, or direct, the correction of any errors. Key Relationships Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members. External NCL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), NCL GP Federations, NCL PCNs, NCL STP, PPGs, Suppliers.