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Duty Manager
| Dyddiad hysbysebu: | 31 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Awst 2025 |
| Lleoliad: | NE33 1ES |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Customs House |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Reports To: House Manager
Responsible for: Front of House Team Members
37 hours per week
Salary Circa £27K per annum, depending upon experience.
Permanent
The Duty Manager is responsible for the smooth day-to-day operation of the arts centre, ensuring the safety, comfort, and satisfaction of audiences, staff, and visitors. This includes oversight of the building's public areas, including the theatre, cinema, event spaces, bar, and restaurant. The Duty Manager plays a central role in coordinating front-of-house teams, responding to operational issues, and acting as the primary on-site point of contact during events and performances. This role involves evening and weekend work.
The Duty Manager role is a customer-facing, hands-on position in a lively, creative environment. The successful candidate will thrive in a fast-paced setting, taking pride in delivering excellent visitor experiences and ensuring the venue runs smoothly and safely at all times.
Key Responsibilities
Building Operations
• Take overall responsibility for the building during operational shifts, ensuring it is safe, secure, and welcoming.
• Open and close the venue, completing relevant checks and procedures.
• Monitor the condition of facilities and equipment, reporting and responding to maintenance issues as needed.
• Manage emergency situations in line with safety procedures and act as the designated Fire Marshal and First Aider when on duty.
Team Leadership
• Supervise and support front-of-house, bar, restaurant, and housekeeping staff during shifts.
• Ensure all staff deliver high levels of customer service and operate in line with organisational policies.
• Conduct pre-show briefings, allocate tasks, and ensure staff are appropriately positioned and equipped.
• Support the induction and training of casual or new staff as needed.
Customer Service & Event Delivery
• Be the main point of contact for audiences, artists, visiting companies, and external hirers during events.
• Resolve customer queries or complaints calmly and professionally.
• Ensure events run on schedule and all departments are informed of any changes or issues.
• Liaise with the box office, technical, catering, and programming teams to deliver seamless experiences for visitors and guests.
Health & Safety
• Conduct regular checks and ensure public areas are safe, clean, and accessible.
• Ensure compliance with licensing laws, health and safety regulations, and food hygiene standards.
• Maintain incident and accident records and escalate any significant issues appropriately.
Person Specification
Essential
• Experience in a similar front-of-house, venue management, or hospitality role.
• Proven ability to lead and supervise teams effectively.
• Excellent problem-solving and decision-making skills.
• Strong interpersonal and communication skills.
• Calm under pressure, with the ability to handle unexpected issues confidently.
• Knowledge of health & safety, fire safety, and customer service best practices.
• Willingness to work flexible hours, including evenings and weekends.
Desirable
• Experience working in a theatre, cinema, or arts venue.
• First Aid and Fire Marshal training (or willingness to obtain).
• Personal Licence holder (or willingness to train).
• Familiarity with ticketing, bar, or event management systems.
Responsible for: Front of House Team Members
37 hours per week
Salary Circa £27K per annum, depending upon experience.
Permanent
The Duty Manager is responsible for the smooth day-to-day operation of the arts centre, ensuring the safety, comfort, and satisfaction of audiences, staff, and visitors. This includes oversight of the building's public areas, including the theatre, cinema, event spaces, bar, and restaurant. The Duty Manager plays a central role in coordinating front-of-house teams, responding to operational issues, and acting as the primary on-site point of contact during events and performances. This role involves evening and weekend work.
The Duty Manager role is a customer-facing, hands-on position in a lively, creative environment. The successful candidate will thrive in a fast-paced setting, taking pride in delivering excellent visitor experiences and ensuring the venue runs smoothly and safely at all times.
Key Responsibilities
Building Operations
• Take overall responsibility for the building during operational shifts, ensuring it is safe, secure, and welcoming.
• Open and close the venue, completing relevant checks and procedures.
• Monitor the condition of facilities and equipment, reporting and responding to maintenance issues as needed.
• Manage emergency situations in line with safety procedures and act as the designated Fire Marshal and First Aider when on duty.
Team Leadership
• Supervise and support front-of-house, bar, restaurant, and housekeeping staff during shifts.
• Ensure all staff deliver high levels of customer service and operate in line with organisational policies.
• Conduct pre-show briefings, allocate tasks, and ensure staff are appropriately positioned and equipped.
• Support the induction and training of casual or new staff as needed.
Customer Service & Event Delivery
• Be the main point of contact for audiences, artists, visiting companies, and external hirers during events.
• Resolve customer queries or complaints calmly and professionally.
• Ensure events run on schedule and all departments are informed of any changes or issues.
• Liaise with the box office, technical, catering, and programming teams to deliver seamless experiences for visitors and guests.
Health & Safety
• Conduct regular checks and ensure public areas are safe, clean, and accessible.
• Ensure compliance with licensing laws, health and safety regulations, and food hygiene standards.
• Maintain incident and accident records and escalate any significant issues appropriately.
Person Specification
Essential
• Experience in a similar front-of-house, venue management, or hospitality role.
• Proven ability to lead and supervise teams effectively.
• Excellent problem-solving and decision-making skills.
• Strong interpersonal and communication skills.
• Calm under pressure, with the ability to handle unexpected issues confidently.
• Knowledge of health & safety, fire safety, and customer service best practices.
• Willingness to work flexible hours, including evenings and weekends.
Desirable
• Experience working in a theatre, cinema, or arts venue.
• First Aid and Fire Marshal training (or willingness to obtain).
• Personal Licence holder (or willingness to train).
• Familiarity with ticketing, bar, or event management systems.